topic Re: Phone number in Get Support

Phone number

AnnaBeaulieu — Wed, 05 Jan 2022 09:01:42 GMT

My phone number is not recognized by my bank and they act as if they don't know why.

Re: Phone number

RobertQc — Fri, 29 Mar 2019 18:04:34 GMT

@AnnaBeaulieu wrote:
My phone number is not recognized by my bank and they act as if they don't know why.

@AnnaBeaulieu Did you port a number in from a free/voip service or was it a brand new number you selected? Some phone number pre-fixes are cateogirezd incorrectly, and after porting from free/voip this issue does not get resolved.

Places that verify your number have internal security measures (probably the tellers dont know about) that know if the number was free/voip kind of thing. Just like not being able to verify your identity while border crossing with a gym membership.

Re: Phone number

RobertQc — Fri, 29 Mar 2019 18:06:06 GMT

If you dont mind me asking what is the area code / number prefix? (You don't have to post the last 4 digits). If it is a telus number, it can also be some very new numbers may not have been added yet to their database.

Re: Phone number

AnnaBeaulieu — Fri, 29 Mar 2019 18:13:15 GMT

Sorry for the delay, area code is 825. That a bank would not update its database more quickly is incomprehensible.

Re: Phone number

Pizzaeh — Fri, 29 Mar 2019 18:15:41 GMT

@AnnaBeaulieu wrote:
My phone number is not recognized by my bank and they act as if they don't know why.

Is the Public Mobile number new or was your number ported in from another carrier?

Re: Phone number

AnnaBeaulieu — Fri, 29 Mar 2019 18:21:07 GMT

Supplementary - If I remember correctly, my entire phone number with area code was/were new.

Re: Phone number

Pizzaeh — Fri, 29 Mar 2019 18:26:08 GMT

@AnnaBeaulieu wrote:
Supplementary - If I remember correctly, my entire phone number with area code was/were new.

So it is a new number with Pubic Mobile. Did you notify the bank of your new phone number? Under what circumstance is the bank acting as if they don't know why? What are you trying to do at the bank?

The part I'm questiong is, if I was to get a new phone number, I would have to update that information with the bank online or by going into a branch. They would have to verify that it is me, but once I'm verified, I would change my number with the bank.

Re: Phone number

LovesToPM — Fri, 29 Mar 2019 18:25:15 GMT

@AnnaBeaulieu I'm curious. Which bank?

If you really must use this number, contact the bank to explain the issue. Speak to a supervisor/manager if needed.

Re: Phone number

srlawren — Fri, 29 Mar 2019 21:02:11 GMT

@AnnaBeaulieu wrote:
That a bank would not update its database more quickly is incomprehensible.

@AnnaBeaulieu no offense, but I'm guessing you've never worked in the IT deparement of a financial institution? You might be surprised at what you *thought* was incomprehensible.

Re: Phone number

AnnaBeaulieu — Fri, 29 Mar 2019 21:21:34 GMT

Thank you all for the suggestions. I understand it and FWIW, all those steps have been followed. The process works with someone else's number. I intend to go to another financial institution and transfer if all goes well.