topic Re: Activation of SIM card in Get Support

Activation of SIM card

dmathieson — Wed, 05 Jan 2022 09:01:13 GMT

Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.

Now it says invalid sim

please help me I also need to transfer my phone number from PC mobile

Thank you,

Diane Mathieson

Re: Activation of SIM card

RobertQc — Fri, 29 Mar 2019 15:34:52 GMT

@dmathieson wrote:
Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.
Now it says invalid sim
please help me I also need to transfer my phone number from PC mobile
Thank you,
Diane Mathieson

@dmathieson Was the payment method charged? If you put the sim card in the phone does it work?

Re: Activation of SIM card

Pizzaeh — Fri, 29 Mar 2019 15:37:05 GMT

@dmathieson wrote:
Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.
Now it says invalid sim
please help me I also need to transfer my phone number from PC mobile
Thank you,
Diane Mathieson

Your SIM card and line may have been activated. To check....

Log into your self-serve account and check the Account Status.

Check your credit card to see if there is a pending charge.

Put the Public Mobile SIM card in your phone and see if you can make a call.

To port in a PC Mobile number, please contact the mods by clicking this link.

Also, when things like this occur during activation, double-check that autopay is turned ON (if you want to use it); sometimes it doesn't get turned on, even though you turned it on.

Re: Activation of SIM card

RobertQc — Fri, 29 Mar 2019 15:35:31 GMT

@dmathieson wrote:
Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.
Now it says invalid sim
please help me I also need to transfer my phone number from PC mobile
Thank you,
Diane Mathieson

Clear your cache/browsing history remove all cookies associated with activate.publicmobile* and try another browser / disable add-ons / private browsing / incognito. If you are using safari / cell phone go to a real computer and if all that fails, wait an hour and try again.

If nothing ends up helping, I suggest sending a message to the moderator team. Click this to send them a message. and explaining to them your issue, but it is more than likely the above steps will solve your issue.

Re: Activation of SIM card

dmathieson — Fri, 29 Mar 2019 15:36:47 GMT

No the card was not charged and treid inserting the SIM and it does not work

Re: Activation of SIM card

RobertQc — Fri, 29 Mar 2019 15:38:28 GMT

@dmathieson wrote:
No the card was not charged and treid inserting the SIM and it does not work

@dmathieson

The sim card is probably temporarily "locked" in that session you no longer are in. Clear your cache/browsing history remove all cookies associated with activate.publicmobile* and try another browser / disable add-ons / private browsing / incognito. If you are using safari / cell phone go to a real computer and if all that fails, wait an hour and try again.

Re: Activation of SIM card

dmathieson — Fri, 29 Mar 2019 15:38:00 GMT

thank you but tried all of the suggestions nothing is working

Re: Activation of SIM card

hycm53 — Fri, 29 Mar 2019 15:38:21 GMT

@dmathieson wrote:
Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.
Now it says invalid sim
please help me I also need to transfer my phone number from PC mobile
Thank you,
Diane Mathieson

What did you mean:"everything disappeared."? You may clear browser cache first, then try using Incognito model. Make sure you fill Sim card number correctly.

Re: Activation of SIM card

RobertQc — Fri, 29 Mar 2019 15:39:21 GMT

@dmathieson wrote:
thank you but tried all of the suggestions nothing is working

Did you wait an hour and try again? If so, contact the moderator team then.

Re: Activation of SIM card

dmathieson — Fri, 29 Mar 2019 16:04:05 GMT

hello, I waited 24 hrs, and I have just checked my credit card and the monthly charge has gone through. I have tried clearing the cache, the history, and everything under the sun LOL I will try the moderators again...Thank you

Re: Activation of SIM card

Pizzaeh — Fri, 29 Mar 2019 16:10:01 GMT

@dmathieson wrote:
hello, I waited 24 hrs, and I have just checked my credit card and the monthly charge has gone through. I have tried clearing the cache, the history, and everything under the sun LOL I will try the moderators again...Thank you

@dmathieson we're customers like you. We can only suggest things based on the details you provide.

If you've already sent a message to the moderators, the response time is between several hours up to 48 hours. It's not necessary to send multiple messages; they're going through the queue of messages.

If your card has been charged, what does your self-serve account say for Account Status? Other than that, wait for the moderators to reply. Have great Friday afternoon!

Re: Activation of SIM card

dmathieson — Fri, 29 Mar 2019 16:12:44 GMT

My self serve account doesn't exist...so weird that the card is charged but I can't get into the account. thanks for the heads up on the 48 hours I will refrain from sending more messages oops

Re: Activation of SIM card

dmbcanada — Fri, 29 Mar 2019 16:37:00 GMT

Did you make sure that the email address you used during activating your sim was the same as the one you used for self serve account?