topic Re: Activation Problem. Sim working but account is not recognized in Get Support

Activation Problem. Sim working but account is not recognized

adeelb06 — Wed, 05 Jan 2022 08:59:47 GMT

As I activated a new Sim Card, at the very end "Something went wrong". I tried to restart the activation but the Sim was being shown "Invalid". I tried testing the sim to see if it works, and yes, the sim is active with the number that I want.

The problem is that I can't get access to my account using my username and password. When I enter "Forgot my password", it asks me to enter the e-mail address of my account. When I do so, it says that my e-mail is not on file. (NO! I'm not using a different e-mail. I'm using the same one that I activated my sim with). Anyone else face this issue?

Re: Activation Problem. Sim working but account is not recognized

computergeek541 — Fri, 29 Mar 2019 07:31:55 GMT

@adeelb06 wrote:
As I activated a new Sim Card, at the very end "Something went wrong". I tried to restart the activation but the Sim was being shown "Invalid". I tried testing the sim to see if it works, and yes, the sim is active with the number that I want.
The problem is that I can't get access to my account using my username and password. When I enter "Forgot my password", it asks me to enter the e-mail address of my account. When I do so, it says that my e-mail is not on file. (NO! I'm not using a different e-mail. I'm using the same one that I activated my sim with). Anyone else face this issue?

That sounds like it can be frustrating. But, at least it sounds like your service is working fine.

I would try the self serve account registration process. https://selfserve.publicmobile.ca/self-registration/

If that doesn't work, you will need the help of moderators. They can be contacted by clicking on this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Problem. Sim working but account is not recognized

chrisbasm — Fri, 29 Mar 2019 07:37:58 GMT

@adeelb06 On top of what @computergeek541 said, when you do get acces to your acount, you should check if everything is set up as you entered it during activation.

- Was auto pay set up? If so, there should be a $2 credit in your account.

- Did you get a text with a PIN? Is it the same PIN you entered?

- If you had a referral, you should get the Referral bonus within 72 hrs.

Basically the same thing happened to me a few weks ago.

Re: Activation Problem. Sim working but account is not recognized

Alex888 — Fri, 29 Mar 2019 07:56:01 GMT

@adeelb06 Try going to My Account --> Create an Account and creating a new account with your email address and Public Mobile phone number, it might not have been created when you registered your SIM.

Re: Activation Problem. Sim working but account is not recognized

Jadebug — Sun, 31 Mar 2019 02:29:32 GMT

The SIM might not have been activated, but because you wrote the SIM number in the forum and proceeded to the next page, it is still temporarily in the system.

Be patient, wait roughly an hour and try the registration process again.