topic Re: not understanding what mod wants in Get Support

not understanding what mod wants

Kcountry — Wed, 05 Jan 2022 08:59:20 GMT

Im trying to port numbers from koodo. The mod trying to help me said to enter random numbers and let them know. I dont understand what they want. I have the sim card, I get to the port page, and it wont take my number. Im not sure what they want.

Re: not understanding what mod wants

TheGx — Thu, 28 Mar 2019 19:02:15 GMT

They probably want you to choose number randomly from their list of numbers and activate that number, then they will port in your koodo number afterwards, so make sure you ask the moderator team if that's what they want you to do.

Also, here is a link about koodo porting number that could help:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-port-a-number-from-Koodo/m-p/341988?advanced=false&collapse_discussion=true&filter=location&location=category:Public_Mobile_Community&q=port%20from%20koodo&search_type=threadhttps://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-port-a-number-from-Koodo/m-p/341988?advanced=false&collapse_discussion=true&filter=location&location=category:Public_Mobile_Community&q=port%20from%20koodo&search_type=thread

Re: not understanding what mod wants

Kcountry — Thu, 28 Mar 2019 19:05:52 GMT

I asked what they wanted, but now they are not answering.

Re: not understanding what mod wants

Lieux — Thu, 28 Mar 2019 19:07:22 GMT

@Kcountry wrote:
I asked what they wanted, but now they are not answering.

Patience they will come back to you...

Re: not understanding what mod wants

TheGx — Thu, 28 Mar 2019 19:10:40 GMT

It's best to wait for their reply, just in case so you don't do anything wrong.

Here is another link about koodo porting:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Coming-from-Koodo-Number-Change/m-p/341762#M64029https://productioncommunity.publicmobile.ca/t5/Getting-Started/Coming-from-Koodo-Number-Change/m-p/341762#M64029

The reply by @Alex888 says to pick and activate new number first, so you can try it in self serve portal, but make sure you follow the instructions for if your koodo was post-paid or pre-paid account - so that why it best to wait for moderator team reply and follow their instructions.

Re: not understanding what mod wants

TheGx — Thu, 28 Mar 2019 19:16:10 GMT

@Lieux wrote:
@Kcountry wrote:
I asked what they wanted, but now they are not answering.
Patience they will come back to you...

Yeah, @Lieux is right, the moderator team will fix everything for you hopefully sooner than later - I've waited for hours too and even a whole day, but after they get everything working and you're saving money with Public Mobile it'll all be worth it. It's fustrating waiting for replies, but it's better than overpaying for cell phone bills every month forever.

Re: not understanding what mod wants

Kcountry — Thu, 28 Mar 2019 19:27:04 GMT

I choose random numbers (Im porting both my kids phones) so I sent mods a message that this is what I did. Hopefully its correct.