topic Re: Defer plan to a future month? in Get Support

Defer plan to a future month?

ThetaZero — Wed, 05 Jan 2022 08:59:15 GMT

I paid for a plan today, only to find out later today that I won't need service for several months. It seems that as a prepaid plan there's no way to refund the money I spent, but is there any way to defer it to a future month or provide an account credit, given that I haven't used any of my plan for this month yet?

Re: Defer plan to a future month?

ShawnC13 — Mon, 29 Jan 2018 18:44:29 GMT

@ThetaZero, unfortunately there is no way to "pause" or defer your plan

Re: Defer plan to a future month?

Acekiller — Mon, 29 Jan 2018 20:19:00 GMT

You can try messaging the mods and they may evaluate the situation on a case-by-case basis.

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Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: Defer plan to a future month?

Luddite — Mon, 29 Jan 2018 21:34:25 GMT

@ThetaZero If you've paid for 30 days, just turn off autopay and start up again when you return. If you paid for 90 days, send a message as suggested to the moderators for some consideration - perhaps they will convert it to a 30 day plan and credit your account with the difference.