topic Re: Did not received Sim in Get Support

Did not received Sim

DeejayGur — Wed, 05 Jan 2022 08:59:03 GMT

hello i ordered sim online on 03/13/2019 and i did not received sim card, can someone help me thank you

Re: Did not received Sim

Alex888 — Thu, 28 Mar 2019 07:49:21 GMT

@DeejayGur You will have to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Did not received Sim

DeejayGur — Thu, 28 Mar 2019 07:50:10 GMT

thank you for ur help

Re: Did not received Sim

RobertQc — Thu, 28 Mar 2019 08:55:55 GMT

@DeejayGur wrote:
hello i ordered sim online on 03/13/2019 and i did not received sim card, can someone help me thank you

@DeejayGur While you wait for moderator team you can also try to track sim card yourself by using this method here .

Re: Did not received Sim

DeejayGur — Thu, 28 Mar 2019 18:39:37 GMT

ok this is strange it shows it delivered on 20th but i never got any sim card.

Re: Did not received Sim

RobertQc — Thu, 28 Mar 2019 18:40:15 GMT

@DeejayGur wrote:
ok this is strange it shows it delivered on 20th but i never got any sim card.

@DeejayGur Check with someone else at your house if anyone lives with you

Re: Did not received Sim

Tiprix — Sun, 31 Mar 2019 02:44:08 GMT

It is possible it was delivered to the wrong address. Contact public mobile directly and let them know what happened.

Re: Did not received Sim

DeejayGur — Sun, 31 Mar 2019 04:26:45 GMT

ya i never got sim they might delivered at wrong address.

Re: Did not received Sim

cavemantoronto — Sun, 31 Mar 2019 04:38:17 GMT

@DeejayGur wrote:
ya i never got sim they might delivered at wrong address.

Send private message to moderator_team to ask for replacement.

Re: Did not received Sim

DeejayGur — Thu, 04 Apr 2019 18:25:11 GMT

i contacted 2 different mods they said they will help me but its been 5 days now nothing from them that they will send me replacement or not, i was very excited to join public mobile now im not so sure.

Re: Did not received Sim

computergeek541 — Fri, 05 Apr 2019 06:12:30 GMT

@DeejayGur wrote:
i contacted 2 different mods they said they will help me but its been 5 days now nothing from them that they will send me replacement or not, i was very excited to join public mobile now im not so sure.

Hi. I don't work for Public Mobile, but I do know a way to get this fixed for you. Send me a private message if you wish.

Re: Did not received Sim

Mary_M — Fri, 05 Apr 2019 13:09:24 GMT

Good morning @DeejayGur,

We've received your private message. Someone will look into the sim card order shortly - please expect a reply soon.

Best,

Mary

Re: Did not received Sim

tonyyang — Fri, 28 Jun 2019 20:52:34 GMT

i buy a sim card online on24 th of May.even now, i did not received it.

and just want to money back. i send private message, but no one write e email for me.

Re: Did not received Sim

computergeek541 — Fri, 28 Jun 2019 20:55:18 GMT

@tonyyang wrote:
i buy a sim card online on24 th of May.even now, i did not received it.
and just want to money back. i send private message, but no one write e email for me.

If you enter the order number on the Canada Post website to track it, does it say that it was delivered? Either way, only moderators can provide you with a refund. Posting here will not get your money back. You'll have to wait for their response and for them to process such a refund or a replacement order.

Re: Did not received Sim

Triguy — Fri, 28 Jun 2019 20:55:24 GMT

You should message the moderators again.

contact moderator team

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Did not received Sim

DeejayGur — Fri, 28 Jun 2019 20:57:03 GMT

its funny they told me to buy a another sim from the store and they will give me $10 in credit, still i will be paying $10 extra and what is the point of buying sim online if i had to go to store?

Re: Did not received Sim

computergeek541 — Fri, 28 Jun 2019 20:57:32 GMT

@DeejayGur wrote:
its funny they told me to buy a sim and they will give me $10 in credit, still i will be paying $10 extra and what is the point of buying sim online if i had to go to store?

You could have asked them to you send you another. I believe the point of the asking you to get one at the store wasn't to inconvenience you, but rather to make it so that you didn't have to wait for one to come in the mail.

Re: Did not received Sim

DeejayGur — Fri, 28 Jun 2019 23:09:23 GMT

i did ask them but i got no reply for that