topic Re: Autopay notifications? in Get Support

Autopay notifications?

MoraMan — Wed, 05 Jan 2022 08:58:59 GMT

I'm a new PM customer and set up for autopay. I'm just wondering what if any notifiction I will get leading up to pay date and after the charge is processed? Will I get a reminder before paydate and an email confirming the charge once paid?

Re: Autopay notifications?

matbasm — Sun, 28 Jan 2018 19:15:49 GMT

Hi @MoraMan, As discussed in the the following topic, you should receive notifications. https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Notifications-regarding-AutoPay/m-p/143415#M9862

Re: Autopay notifications?

will13am — Sun, 28 Jan 2018 19:19:52 GMT

SMS notification is provided in advance of payment day and again upon successful renewal. The dates shown in the self serve portal is rather confusing. The date in the overview page is wrong. The one in the rewards page which is a day later is actually the day when payment is taken. The rewards page also provides the expected payment amount which takes into account the various rewards.

Re: Autopay notifications?

MoraMan — Sun, 28 Jan 2018 19:27:26 GMT

thanks @matbasm @will13am, that answers it. I'm too impatient to wait 90 days to figure it out!

Re: Autopay notifications?

will13am — Mon, 29 Jan 2018 03:53:57 GMT

wrote:
thanks @matbasm @will13am, that answers it. I'm too impatient to wait 90 days to figure it out!

@MoraMan, no problem, I am happy to help out. Don't let your impatience get in the way of auto pay. If you do look into the account on the hours leading up to payment time, you will see all sorts of stuff about the account being suspended, etc. The temptation is to intervene which is not good. The best policy is to look into the account after receiving the payment received text or not at all. I usually don't because there is nothing worth seeing unless the service suddenly stopped.