topic Re: The amount that I paid to top up my account is different from the amount that was taking from Vi in Get Support

The amount that I paid to top up my account is different from the amount that was taking from Visa

eduard13 — Wed, 05 Jan 2022 08:58:51 GMT

The amount that I paid to top up my account is different from the amount that was taking from Visa. Last time I paid 40 CAD to top up my account .

Could you please expaine why 45.99 CAD was taking from my visa?

Jan 23, 2018

PUBLIC MOBILE 855-4782542 BC

$45.99

Re: The amount that I paid to top up my account is different from the amount that was taking from Vi

PJC — Sun, 28 Jan 2018 14:01:10 GMT

Do you live in a province with 15% tax? That could explain the difference.

Re: The amount that I paid to top up my account is different from the amount that was taking from...

CS_Agent — Sun, 28 Jan 2018 14:33:31 GMT

@eduard13, Hello! Sorry for the inconvenience but for more details about that charge, can you please send us a private message with your account information? Thank you!

Re: The amount that I paid to top up my account is different from the amount that was taking from Vi

ute1978 — Sun, 28 Jan 2018 15:52:32 GMT

wrote:
Do you live in a province with 15% tax? That could explain the difference.

Exactly this is the case. The prices (like quite everything in Canada) are pre-tax amounts. Taxes are being added at the end. The charge on your credit card is right.

Re: The amount that I paid to top up my account is different from the amount that was taking from...

mimmo — Sun, 28 Jan 2018 16:34:22 GMT

@CS_Agent is this really a question that needs a user to send a private message for you to say prices in selfserve are pre tax and charges on visa are shown with taxes?

Re: The amount that I paid to top up my account is different from the amount that was taking from...

mtfolks — Sun, 28 Jan 2018 16:47:59 GMT

Mod probably wants to be able to actually pull up the account and visually confirm the billing before giving an answer. I’d have done the same in my telecom customer service days. Even if the simple answer is likely the correct one.

Re: The amount that I paid to top up my account is different from the amount that was taking from...

mimmo — Sun, 28 Jan 2018 17:00:09 GMT

@mtfolks I guess... but the tax idea was brought up an hour before the mod_team replied.

they could have confirmed the tax idea and said if the pre and post tax numbers don't jive message us.

Re: The amount that I paid to top up my account is different from the amount that was taking from...

mtfolks — Sun, 28 Jan 2018 17:15:07 GMT

Fair enough. It could be policy to pull up the account first, too. May just be following procedures.

Re: The amount that I paid to top up my account is different from the amount that was taking from Vi

srlawren — Sun, 28 Jan 2018 20:03:39 GMT

@eduard13 as others have mentioned, this is 100% normal and expected behaviour. If you plan is $40 per 30 days, then your top up will be $40 + tax. This is how the system works.