topic Re: Do I get charged for data over usage? in Get Support

Do I get charged for data over usage?

blessme4k — Wed, 05 Jan 2022 08:58:39 GMT

My parents sometimes forget to turn off data, if they go overboard, will they get charged extra or what will happen? We are on the $25 plan unlimited with 1gb data.

Re: Do I get charged for data over usage?

ZfromVanC — Wed, 27 Mar 2019 22:12:58 GMT

@blessme4k wrote:
My parents sometimes forget to turn off data, if they go overboard, will they get charged extra or what will happen? We are on the $25 plan unlimited with 1gb data.

Once your data is used up, you cant use data anymore. There are no overages, you will simply not have internet service.

Re: Do I get charged for data over usage?

computergeek541 — Wed, 27 Mar 2019 22:15:46 GMT

After the data stops working from using all of it up, you would need to either purchase a data add-on, ask moderators to renew your plan early, or peform a plan change to a different plan. Keep in mind that if you do either of those last 2 options, there will be no refund on what you have already paid for the plan that you are on.

Re: Do I get charged for data over usage?

Lieux — Wed, 27 Mar 2019 22:16:28 GMT

@blessme4k a écrit :
My parents sometimes forget to turn off data, if they go overboard, will they get charged extra or what will happen? We are on the $25 plan unlimited with 1gb data.

Never charged over with prepaid as said above..but you can buy add-on if they want more and the add-on will roll-over until it's finished..

In Canada Data Add-Ons⁷

Any unused data will roll over to your next cycle.

1 GB Data

$30

200 MB Data

$10

Re: Do I get charged for data over usage?

hycm53 — Wed, 27 Mar 2019 22:18:09 GMT

@blessme4k wrote:
My parents sometimes forget to turn off data, if they go overboard, will they get charged extra or what will happen? We are on the $25 plan unlimited with 1gb data.

You can setup your parent’s phone data up to 1GB.

Re: Do I get charged for data over usage?

srlawren — Wed, 27 Mar 2019 23:30:30 GMT

@hycm53 wrote:
@blessme4k wrote:
My parents sometimes forget to turn off data, if they go overboard, will they get charged extra or what will happen? We are on the $25 plan unlimited with 1gb data.

You can setup your parent’s phone data up to 1GB.

@hycm53 this would accomplish very little. There's no possible way to get into overages, so there's no point in limiting the phone to the same amount of data that's included in the plan. If you wanted to go down this route, I'd say set the phone to cut them off after 750 or 800 MB, so there's still some room left. However, using the phone's data usage cut off feature is very tricky with Public Mobile, since plans here are based on 30 or 90 days and not calendar months, so you'd literally have to adjust your billing date every 30 days in order to keep it somewhat accurate.

Re: Do I get charged for data over usage?

acmethod — Thu, 28 Mar 2019 00:50:58 GMT

The fact that it’s impossible to generate overages was a big selling feature for me. The same is true for my in laws who are retired and on a fixed income. No suprises with Public. It’s great.

Re: Do I get charged for data over usage?

Omarh — Thu, 28 Mar 2019 01:10:23 GMT

I agree its a good feature (Thumbs up)

Re: Do I get charged for data over usage?

Publicly_Mobile — Thu, 28 Mar 2019 01:27:51 GMT

Unless you change plans or pay for an add-on you won’t be able to use more than the data you’ve paid for in your monthly plan.

Re: Do I get charged for data over usage?

dmbcanada — Thu, 28 Mar 2019 02:10:32 GMT

My parents just asked me the same question as I referred them to Public Mobile, I assured them it would cut off at their package limit and they wouldn't get a bill for $12,000 for overages!

Re: Do I get charged for data over usage?

srlawren — Thu, 28 Mar 2019 02:10:58 GMT

@acmethod wrote:
The fact that it’s impossible to generate overages was a big selling feature for me. The same is true for my in laws who are retired and on a fixed income. No suprises with Public. It’s great.

@acmethod while I agree with this, just to play devil's advocate for a second, if you look at the "shock free data" offered in recent and current Koodo post-paid plans, they actually function somewhat similarly in that they stop when you run out of plan data, and only go into overages if you authorize it by responding a certain way to the notification text message. This isn't as dissimilar to PM's pre-pay for everything as it used to be. You can still have no (or at least, very few) surprises at Koodo. Not sure about the other brands out there but would assume at least the 2nd tiers (Fido & Virgin) operate similarly, if not the first tiers these days. But I can only speak to Koodo.

Re: Do I get charged for data over usage?

Ibrahim23 — Thu, 28 Mar 2019 02:38:21 GMT

Once you finish the data. It jus doesn’t work anymore

Re: Do I get charged for data over usage?

Ibrahim23 — Thu, 28 Mar 2019 02:39:32 GMT

Once you finish the data, ur data jus stops working

Re: Do I get charged for data over usage?

Ibrahim23 — Thu, 28 Mar 2019 02:42:49 GMT

Once you finish the data, internet service jus stops working

Re: Do I get charged for data over usage?

will13am — Thu, 28 Mar 2019 03:48:02 GMT

@srlawren wrote:
@acmethod wrote:
The fact that it’s impossible to generate overages was a big selling feature for me. The same is true for my in laws who are retired and on a fixed income. No suprises with Public. It’s great.
@acmethod while I agree with this, just to play devil's advocate for a second, if you look at the "shock free data" offered in recent and current Koodo post-paid plans, they actually function somewhat similarly in that they stop when you run out of plan data, and only go into overages if you authorize it by responding a certain way to the notification text message. This isn't as dissimilar to PM's pre-pay for everything as it used to be. You can still have no (or at least, very few) surprises at Koodo. Not sure about the other brands out there but would assume at least the 2nd tiers (Fido & Virgin) operate similarly, if not the first tiers these days. But I can only speak to Koodo.

At the risk of derailing the conversation, Koodo does not have shock free anything else. You could run up a big long distance bill. What I find really difficult to explain is that long distance to the US is uber expensive compared Public Mobile even with a monthly add-on that apparently reduces the cost of long distance minutes.

Re: Do I get charged for data over usage?

acmethod — Thu, 28 Mar 2019 09:37:34 GMT

@srlawren wrote:
@acmethod wrote:
The fact that it’s impossible to generate overages was a big selling feature for me. The same is true for my in laws who are retired and on a fixed income. No suprises with Public. It’s great.
@acmethod while I agree with this, just to play devil's advocate for a second, if you look at the "shock free data" offered in recent and current Koodo post-paid plans, they actually function somewhat similarly in that they stop when you run out of plan data, and only go into overages if you authorize it by responding a certain way to the notification text message. This isn't as dissimilar to PM's pre-pay for everything as it used to be. You can still have no (or at least, very few) surprises at Koodo. Not sure about the other brands out there but would assume at least the 2nd tiers (Fido & Virgin) operate similarly, if not the first tiers these days. But I can only speak to Koodo.

Yes on Data, No on voice.

With PM there’s no pay per use rates. You pay pay up front for the services you want to use, and can’t get yourself into trouble for accidentally using some service that wasn’t covered by your plan.

Thats the the big difference here

Re: Do I get charged for data over usage?

smp99 — Thu, 28 Mar 2019 12:13:14 GMT

Another difference between Koodo and PM with respect to data overage, with Koodo you simply respond to a text msg to allow overage. With PM you have to login and buy the extra data. So as a parent paying for a teenager's cell plan, PM gives the parent much more awareness or control. So Koodo would be better for ease. Depends what you want. Maybe you need a plan with more data.

Also, PM will not let you roam unless you prepay for US roaming package. Koodo just kicks in if you have that feature turned on. That could be good or bad depending on your wishes. Koodo also can roam in many more countries.

Re: Do I get charged for data over usage?

srlawren — Thu, 28 Mar 2019 19:24:42 GMT

@acmethod wrote:

Yes on Data, No on voice.

@acmethod well, yeah. But this thread is about data overages. I'm not saying theyr'e identical offerings, but most people seem to be most worried about data overages. I'm saying, you have more control than you migh tthink.

@smp99 wrote:
Another difference between Koodo and PM with respect to data overage, with Koodo you simply respond to a text msg to allow overage. With PM you have to login and buy the extra data. So as a parent paying for a teenager's cell plan, PM gives the parent much more awareness or control. So Koodo would be better for ease. Depends what you want. Maybe you need a plan with more data.

@smp99 yes but as a parent you can give your kids limited ability to manage the account, so that YOU have to authorize it not them.

@smp99 wrote:

Also, PM will not let you roam unless you prepay for US roaming package. Koodo just kicks in if you have that feature turned on. That could be good or bad depending on your wishes. Koodo also can roam in many more countries.

@smp99 sure, there's this. Very easy to work around this by turning off manaul network selection and manually choosing the Koodo network.

Re: Do I get charged for data over usage?

scosgrove — Mon, 20 Apr 2020 18:41:49 GMT

First time user so forgive me if i'm doing this wrong. The response regarding overages is incorrect as I have been charged extra usage fees. Obviously it is possible to exceed data limit and be charged. The real question is, how do we get our money back or get any kind of resolution when there is NO CUSTOMER SERVICE???!! This has been a most ridiculous and frustrating revelation.

Re: Do I get charged for data over usage?

BearFBI — Mon, 20 Apr 2020 18:50:26 GMT

@scosgrove There is customer service, you can contact a moderator its Public Mobile's way of customer support. I would like you to please start a new topic in the forum with a screenshot of your payment history as we might be able to solve your problem. This is an old topic.