topic Uber app doesn't work because of a carrier issue in Get Support

Uber app doesn't work because of a carrier issue

allenn — Wed, 05 Jan 2022 08:58:38 GMT

Hi all,

I'm unable to login to the Uber app because of a "Network Error". I've gone through the troubleshooting with them and Uber tech support narrowed it down to:

"If you're seeing this issue on your cellular connection and not over WiFi, it's likely a carrier issue. If that’s the case, please call your cellular carrier directly to resolve this issue."

Has anyone else had this issue or know of a fix? Please let me know, thanks! I don't have any trouble receiving text messages, that's not the issue.

Re: Uber app doesn't work because of a carrier issue

will13am — Sat, 27 Jan 2018 21:43:41 GMT

I have to say this is the first time I have seen this discussed in this forum. This applies to all apps requiring mobile data. Try it at a different location, maybe a local or temporary network issue is causing this. If this problem is real, it would affect around one third of cell users in this country.

Re: Uber app doesn't work because of a carrier issue

allenn — Sat, 27 Jan 2018 21:51:04 GMT

Thanks will13am. I also thought it would be really unlikely that this is a carrier network issue, especially as google searches or community searches don't produce any results but might as well ask anyways. I'll try it at another location and see how it goes.

Re: Uber app doesn't work because of a carrier issue

koimr1 — Sat, 27 Jan 2018 21:57:37 GMT

Does mobile data work for other apps?

Re: Uber app doesn't work because of a carrier issue

allenn — Sat, 27 Jan 2018 22:01:28 GMT

Yes. All the other apps I've tried so far seem to work fine on mobile data.

Re: Uber app doesn't work because of a carrier issue

koimr1 — Sat, 27 Jan 2018 22:10:01 GMT

wrote:
Yes. All the other apps I've tried so far seem to work fine on mobile data.

I suspected as much. 🙂

Methinks Uber support is passing the buck on this one. Hope you get it working though!

Re: Uber app doesn't work because of a carrier issue

PJC — Sat, 27 Jan 2018 23:19:20 GMT

@allenn,

Have you tried clearing the app cache or reinstalling the app?

Re: Uber app doesn't work because of a carrier issue

Mana — Sun, 28 Jan 2018 00:15:00 GMT

@allenn does the app works fine when you are on wifi?

Re: Uber app doesn't work because of a carrier issue

allenn — Sun, 28 Jan 2018 06:10:46 GMT

Yep, tried updating the app, restarting it, force stop/clear cache, restart, uninstall/reinstall, restart. Doesn't seem like cache issues, but thanks!

Re: Uber app doesn't work because of a carrier issue

allenn — Sun, 28 Jan 2018 06:13:17 GMT

Unfortunately, it doesn't work on WIFI or mobile data. All the other apps seem to work fine off both. Thanks though

Re: Uber app doesn't work because of a carrier issue

computergeek541 — Sun, 28 Jan 2018 08:14:49 GMT

This isn't a carrier issue since you aren't able to connect through Wi-Fi either. What Uber technical support pretty much said pretty much amounts to "try another internet connection".

Cell phones are picky devices. Bugs in software can cause an application not to work properly. There are things both in a phone's built-in software and with the programming of a specific app that can cause havoc if they prove to be badly coded or incompatible. Much of the time, you're at the mercy of both the device manufactuer or the developer of the app to release an update to address such issues.