topic Re: Porting Number issue in Get Support

Porting Number issue

Soeleman — Wed, 05 Jan 2022 08:58:34 GMT

Ported in a new number. The old number is not working anymore and the new number cannot receive any calls or texts. Please fix ASAP.

Re: Porting Number issue

PJC — Sat, 27 Jan 2018 21:11:34 GMT

How long has it been since you've ported the number over? It can take up to 24-48 hours for the porting to complete in some cases.

However, I would send a message to the mods if it has been over 8 hours. Here is the link to message the mods:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Number issue

ShawnC13 — Sat, 27 Jan 2018 21:13:39 GMT

@Soeleman, once you initiate a port the old number is no longer active. Are you porting in from another provider or landline? Landlines can take up to 7 days. If it is from another provider and it has been over 4 hours I would message a MOD.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

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Re: Porting Number issue

wetcoaster — Sun, 28 Jan 2018 04:05:50 GMT

wrote:
Ported in a new number. The old number is not working anymore and the new number cannot receive any calls or texts. Please fix ASAP.

@Soeleman

I know that I'm late to the party, so I'm not sure where you are in the porting process at this time.

- What your describing is typical for a port in progress. As @PJC and @ShawnC13 have mentioned, ports, while in a best case scenario a matter of minutes can take several hours or even several days if you are porting from a landline or VOIP service.

- The SIM / number you are porting from another provider stays active until the port is completed. So you can use the old provider's SIM until it stops working, indicating a successful port.

- Rebooting the phone is often helpful or even the required last step to complete the port.

Fingers crossed that this is sorted already / will be sorted soon.