topic Re: password reset is not working in Get Support

password reset is not working

jbtzhm — Wed, 05 Jan 2022 08:58:32 GMT

Hey guys,

I just forgot my passwd, and I was trying to reset my password using:

"https://selfserve.publicmobile.ca/forgot-password/"

But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile.

Anyone can help?

Thanks

Re: password reset is not working

ZfromVanC — Wed, 27 Mar 2019 21:22:44 GMT

Try doing the "forgot password" thing again while using private/incognito mode on your browser.

If that doesn't work you can message a moderator for help, please note that it can take 1-2 hours to get a response:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: password reset is not working

popping — Wed, 27 Mar 2019 21:24:57 GMT

@jbtzhm wrote:
Hey guys,
I just forgot my passwd, and I was trying to reset my password using:
"https://selfserve.publicmobile.ca/forgot-password/"
But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile.

Anyone can help?

Thanks

What do you mean by nosense line?

The next question is the security question whcih you created during activation. You need to supply the answer to your security question.

Typical security question is "What is the name of your pet?", "mother maiden name" etc.

Re: password reset is not working

Pizzaeh — Wed, 27 Mar 2019 21:22:46 GMT

@jbtzhm wrote:
Hey guys,
I just forgot my passwd, and I was trying to reset my password using:
"https://selfserve.publicmobile.ca/forgot-password/"
But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile.

Anyone can help?

Thanks

Send a private message to the mods using this link and explain what you're trying to do and what you saw.

Re: password reset is not working

hycm53 — Wed, 27 Mar 2019 21:24:46 GMT

@jbtzhm Make sure your email is matched with Your profile, otherwise it won't work. Can you post nonsense line?

Re: password reset is not working

hycm53 — Wed, 27 Mar 2019 21:25:43 GMT

@jbtzhm wrote:
Hey guys,
I just forgot my passwd, and I was trying to reset my password using:
"https://selfserve.publicmobile.ca/forgot-password/"
But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile.

Anyone can help?

Thanks

Make sure your email is matched with Your profile, otherwise it won't work. Can you post nonsense line?

Re: password reset is not working

bpm — Wed, 27 Mar 2019 22:06:02 GMT

this is after you enter your email address twice (never asks security question):

if you then enter your security answer into this dialog, it just throws an error and says please log in again.

Re: password reset is not working

Lieux — Wed, 27 Mar 2019 22:06:29 GMT

@jbtzhm a écrit :
Hey guys,
I just forgot my passwd, and I was trying to reset my password using:
"https://selfserve.publicmobile.ca/forgot-password/"
But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile.

Anyone can help?

Thanks

You can try incognito mode or a different browser.

Re: password reset is not working

bpm — Wed, 27 Mar 2019 22:51:05 GMT

Does not resolve the issue, it's not cookies or session data and has persisted for a week.

And in any case, why would any stale session data or cookies cause this bizarre error? This should simply not happen in any case.

Re: password reset is not working

Costello_P — Thu, 28 Mar 2019 19:38:18 GMT

Hi there,

Let me know when the account is verified so we can continue with the investigation.

Cheers!

Re: password reset is not working

IgorV — Wed, 05 Jun 2019 17:26:26 GMT

i got the 5 digit code

i need my account # to change my plan . please help asap. i have no phone communicatiopn sibnce 31st may 2019!

Urgent!

Re: password reset is not working

Lieux — Wed, 05 Jun 2019 17:27:41 GMT

@IgorV wrote:
i got the 5 digit code

i need my account # to change my plan . please help asap. i have no phone communicatiopn sibnce 31st may 2019!

Urgent!

You don't need your account number for a change plan...can you go in your self-serve account?

Re: password reset is not working

Triguy — Wed, 05 Jun 2019 17:29:27 GMT

Try using a different browser and incognito mode. Also trying clearing your cache. if you are still having problems then contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: password reset is not working

IgorV — Wed, 05 Jun 2019 17:32:16 GMT

cannot log in - my email is wrong or my LOG IN / PASSWORD IS WRONG - i do not remember what it was

Re: password reset is not working

Lieux — Wed, 05 Jun 2019 17:34:20 GMT

@IgorV wrote:
cannot log in - my email is wrong or my LOG IN / PASSWORD IS WRONG - i do not remember what it was

For that you need the moderator...if you have a credit card in your account you can top up via 611....