topic Re: What a joke in Get Support

What a joke

Cpzirk — Wed, 05 Jan 2022 08:58:32 GMT

I was double charged on my CC after publics website took a **bleep** while on the payment page. Trying to contact someone has been a NIGHTMARE, instructions are OUTDATES, or dont work. Cant seem to actually MESSAGE a mod. Im so friggin done. public mobile has been a headache since I switched. This **bleep** is supposed to be easy. Website loads INCREDIBLY slow (im on Gb fiber internet) and is organised about as well as a 3yr olds play room.

Re: What a joke

Wonder_why — Sat, 21 Aug 2021 07:47:39 GMT

@Cpzirk why you can't messages the MOD ?

Re: What a joke

Cpzirk — Sat, 21 Aug 2021 07:47:52 GMT

if I knew, i woudlnt be here -_- might be a browser thing, IDK. I have ZERO problems with any other websites other than this one

Re: What a joke

Cpzirk — Sat, 21 Aug 2021 07:48:05 GMT

hit message and it sends me to the main landing page for the website signed in or out.

Re: What a joke

Wonder_why — Sat, 21 Aug 2021 07:48:40 GMT

@Cpzirk you can send private messages to @Moderator_Team

Re: What a joke

wetcoaster — Sat, 21 Aug 2021 07:47:25 GMT

wrote:
@Cpzirk@ you can send private messages to @CS_Agent

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, PIN, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: What a joke

will13am — Sat, 21 Aug 2021 07:48:54 GMT

@Cpzirk, don't blow a gasket over a knowledge gap. You've been given feedback on how to contact the moderator team. They are generally very efficient with response and problem resolution.

Re: What a joke

Cpzirk — Sat, 21 Aug 2021 07:49:08 GMT

lmao Contacting customer service should be easy. Simply provide me with a phone number, link to chat, or an email address . Dont make me jump through all kinds of whoops on some crap laid out message board in order to get the help thats supposed to come with what I PAY FOR in my services.

Re: What a joke

Cpzirk — Sat, 21 Aug 2021 07:49:23 GMT

also, wetcoaster, thank you. That link worked where as the buttons on users profiles did not.

Re: What a joke

ShawnC13 — Sat, 21 Aug 2021 07:49:37 GMT

wrote:
lmao Contacting customer service should be easy. Simply provide me with a phone number, link to chat, or an email address . Dont make me jump through all kinds of whoops on some crap laid out message board in order to get the help thats supposed to come with what I PAY FOR in my services.

@Cpzirk, there is none of those available. All contact and support will be done through this forum and private messages. That is the Customer Model that Public Mobile is based on and does not hide. Even on their mainpage it states The Phone company without a Phone Number. I do understand that there are issues with the activation system sometimes but the consumer must also do a little research and understand if the company will meet their needs. If you need a call centre or live chat then PM will not meet your required needs.

Re: What a joke

kht416 — Sat, 21 Aug 2021 07:49:56 GMT

I'm havin the same problem, and if I find I have been billed for every transation I tried to pay I will lose my %$#^. The card I have paid with before for two accounts doesnt work, and they blame the card. Give me a break, the problem is on your end and I've been trying to deal with this ALL DAY. Admit if you have a system error and stop blaming our cards.

Re: What a joke

kht416 — Sat, 21 Aug 2021 07:50:08 GMT

Give me a break, they send you a link to page where it doesnt state you need a seperate login to access the boards (I never used them) then I get these canned lines about not being able to access my account with the info. YOU NEED TO BE LOGGED IN to send a message in the first place, and it's not obvious when you first do it. And I was logged in, so at least that account could have been looked at. I'm still waiting. I have better things to then wait for my phone to get disconnected. Why does my past payment method not work? Or the new card I tried. Make a post that addresses the issue publically if you having techinical issues.

Re: What a joke

matbasm — Sat, 21 Aug 2021 07:50:44 GMT

@kht416, It has been reported previously that if you use the same CC on more than two accounts, the system might not allow it. That said, @will13am was succesful in doing that today. Could be a browser thing, could be an account security thing. Sending a private message to the moderatos team is your best bet at this time.

Re: What a joke

kht416 — Sat, 21 Aug 2021 07:51:27 GMT

they are not responding, reminds me of whaqt went down at 1&1 last year. There were some backend changes made, nothing worked, except billing...they kept billing but customers just couldn't access all areas of their account. I hope that's not what happened here.

Re: What a f-ing joke

kht416 — Sat, 27 Jan 2018 23:46:52 GMT

Well there was never a problem until now.

Re: What a joke

kht416 — Sat, 21 Aug 2021 07:51:43 GMT

Same issue with my second account. Thanks for the mods commenting here, instead of to the private message which has gone unanswered for 8 hours.

Re: What a joke

Cpzirk — Sat, 21 Aug 2021 07:52:00 GMT

So i basically get. Told im stuck with the double payment, and that i "can just use my balance next month".. I should file a dispute and cancel my phone.. But then i eat 70 bucks and risk losing the number I've had for 5 years.. I am so **bleep**ing pissed right now..

As far as contacting support, again. .What's wrong with a simple email support button? I save a whole 18 dollars. Off what i would pay from the big guys, so it's not like pm has this huge edge.. In fact they lose any edge they may have with the lack of support they provide to their Customers.. I'm also paying twice what i was paying with my Last provider for the same service, so decent tech support should be a given.

Re: What a joke

CS_Agent — Sat, 21 Aug 2021 07:50:25 GMT

@Cpzirk, Hi there! For further assistance, please do send us a private message or respond to thread that has already been started. Thank you!

Re: What a joke

Cpzirk — Sat, 21 Aug 2021 07:52:15 GMT

I've spoken to a mod and was basically told to suck it, so yeah.. Great job pm.. Also like how it took a day for a mod to respond to this thread, even after its been marked as "resolved" by a member of the community,, not a mod themselves (shows the utility of a message board system for getting help from a company)

Once my balance is used im peacing back to freedom or bell.. You guys suck

Re: What a joke

mtfolks — Sat, 21 Aug 2021 07:52:29 GMT

Community forum only support obviously isn’t for everyone. Sounds like it may not be worth the $18 you’re saving so might be worth considering switching to a provider that offers over the phone support that meet your needs.

Personally, I’m coming up on a year with PM and couldn’t been happier. Had a couple hiccups during switchover but support fixed them quickly and painlessly. And between the four lines I’ve set up we’ve saved close to $1500 over the 12 months. So, no complaints here.