topic Re: Data not working in Get Support

Data not working

mkoosting — Wed, 05 Jan 2022 08:58:17 GMT

My data has recently stopped working for no discernable reason. My girlfriend has the exact same plan with public mobile that I do, and when she puts her SIM in my phone, her data works. When I log into my account on Selfserve it still shows that I have 1.5gb/90 days at 3G speed on my plan, and that I have 0.001mb/1536mb used. Calling and texting still works fine, as does wifi. What gives? Is my SIM busted, and if so how do I get a replacement?

Re: Data not working

ZfromVanC — Wed, 27 Mar 2019 19:08:07 GMT

@mkoosting wrote:
My data has recently stopped working for no discernable reason. My girlfriend has the exact same plan with public mobile that I do, and when she puts her SIM in my phone, her data works. When I log into my account on Selfserve it still shows that I have 1.5gb/90 days at 3G speed on my plan, and that I have 0.001mb/1536mb used. Calling and texting still works fine, as does wifi. What gives? Is my SIM busted, and if so how do I get a replacement?

You can try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Log off
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

This will not blacklist your phone.

If that doesn't work you can message a moderator for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

austinhuang — Wed, 27 Mar 2019 19:10:26 GMT

@mkoosting wrote:
My data has recently stopped working for no discernable reason. My girlfriend has the exact same plan with public mobile that I do, and when she puts her SIM in my phone, her data works. When I log into my account on Selfserve it still shows that I have 1.5gb/90 days at 3G speed on my plan, and that I have 0.001mb/1536mb used. Calling and texting still works fine, as does wifi. What gives? Is my SIM busted, and if so how do I get a replacement?

To determine if the SIM is busted or not, can you do incoming/outgoing call/text?

Your APN setting might vary from SIM to SIM, so try plug your card in and reset the APN setting as follows (Official, Per model).

Do the lost/found trick if both above doesn't work.

Re: Data not working

kazoo — Wed, 27 Mar 2019 19:38:04 GMT

You say same plan as SO. But if different phone, not a fair test. I can't say why your data would work and then stop. I do know that having set up four different phone makers' devices, the Asus was a pita due to the OS upgrade they pushed out that disappeared the APN edit feature. Good luck.

Re: Data not working

krazykiwi — Wed, 27 Mar 2019 20:02:50 GMT

@mkoosting wrote:
My data has recently stopped working for no discernable reason. My girlfriend has the exact same plan with public mobile that I do, and when she puts her SIM in my phone, her data works. When I log into my account on Selfserve it still shows that I have 1.5gb/90 days at 3G speed on my plan, and that I have 0.001mb/1536mb used. Calling and texting still works fine, as does wifi. What gives? Is my SIM busted, and if so how do I get a replacement?

I highly doubt that it is the sim, they are really robust and fail very seldom.

What happens when you put your sim in your GF phone?

Did the Lost/Stolen procedure make a difference?

Re: Data not working

mkoosting — Wed, 27 Mar 2019 20:03:28 GMT

Lost/Stolen trick did nothing, I went and checked the APN settings and it had the APN Type set to MMS rather than left blank like the link you posted recommended. Unchecking that restored the little "3G" symbol beside the service bars when data is turned on which seems like it should have fixed it, but data still doesn't work, everything fails to load in the web browser and in apps even after a reset.

Re: Data not working

krazykiwi — Wed, 27 Mar 2019 20:04:49 GMT

@mkoosting wrote:
Lost/Stolen trick did nothing, I went and checked the APN settings and it had the APN Type set to MMS rather than left blank like the link you posted recommended. Unchecking that restored the little "3G" symbol beside the service bars when data is turned on which seems like it should have fixed it, but data still doesn't work, everything fails to load in the web browser and in apps even after a reset.

Have you tried resetting your newtork settings?

Re: Data not working

mkoosting — Wed, 27 Mar 2019 20:09:28 GMT

@krazykiwi wrote:
Have you tried resetting your newtork settings?

How would I do this?

Re: Data not working

Pizzaeh — Wed, 27 Mar 2019 20:15:45 GMT

@mkoosting wrote:
@krazykiwi wrote:
Have you tried resetting your newtork settings?
How would I do this?

Which phone model do you have? Click the link and enter your phone model.

Search for resetting network settings for...

Re: Data not working

mkoosting — Wed, 27 Mar 2019 20:18:15 GMT

@Pizzaeh wrote:
Which phone model do you have?

A Polaroid S50. Running Android 5.1.

Re: Data not working

Pizzaeh — Wed, 27 Mar 2019 20:26:02 GMT

@mkoosting wrote:
@Pizzaeh wrote:
Which phone model do you have?
A Polaroid S50. Running Android 5.1.

Searched.....this is the closest when searching....

resetting network settings for Polaroid S50 Android 5.1...

Re: Data not working

srlawren — Wed, 27 Mar 2019 20:36:40 GMT

@mkoosting wrote:
when she puts her SIM in my phone, her data works

@mkoosting out of curiosity, have you tried the opposite--putting your SIM in her phone? If not, could you try it and let us know what the results are?

Re: Data not working

mkoosting — Wed, 27 Mar 2019 20:47:39 GMT

@srlawren wrote:
@mkoosting wrote:
when she puts her SIM in my phone, her data works
@mkoosting out of curiosity, have you tried the opposite--putting your SIM in her phone? If not, could you try it and let us know what the results are?

I did, the result was still no data but ingoing/outgoing calls and text working fine. That's why I assumed it was an issue with the SIM itself, data doesn't seem to work no matter what phone I use.

Re: Data not working

TMS — Wed, 27 Mar 2019 20:39:39 GMT

@mkoosting wrote:
@Pizzaeh wrote:
Which phone model do you have?
A Polaroid S50. Running Android 5.1.

This is what I think of when people say the word Polaroid.

It was great in taking those discrete pictures that you didn’t want the photomat seeing. LOL

PS like my nail colour?

Re: Data not working

mkoosting — Wed, 27 Mar 2019 20:41:33 GMT

@Pizzaeh wrote:
@mkoosting wrote:
@Pizzaeh wrote:
Which phone model do you have?
A Polaroid S50. Running Android 5.1.
Searched.....this is the closest when searching....

resetting network settings for Polaroid S50 Android 5.1...

I have no such option in settings, either under Settings > More, or under Backup and Reset, as far as I can tell.

Re: Data not working

Pizzaeh — Wed, 27 Mar 2019 20:58:41 GMT

@mkoosting wrote:
@Pizzaeh wrote:
@mkoosting wrote:
@Pizzaeh wrote:
Which phone model do you have?
A Polaroid S50. Running Android 5.1.
Searched.....this is the closest when searching....

resetting network settings for Polaroid S50 Android 5.1...
I have no such option in settings, either under Settings > More, or under Backup and Reset, as far as I can tell.

Check this link, with pictures......use at your own risk. ;o)

https://www.bestusefultips.com/reset-network-settings-android-phone/

Re: Data not working

CS_Agent — Thu, 28 Mar 2019 13:31:21 GMT

Hello, @mkoosting

Thank you for your reply!

Please follow and click this link here in order to set up your APN( access point names) and then your mobile data will work.

Thank you! 🙂

Moderator team

Re: Data not working

mkoosting — Thu, 28 Mar 2019 16:43:00 GMT

@CS_Agent wrote:
Hello, @mkoosting

Thank you for your reply!

Please follow and click this link here in order to set up your APN( access point names) and then your mobile data will work.

Thank you! 🙂

Moderator team

You're a bit behind. I already did this and it did not solve the problem.

Re: Data not working

mkoosting — Thu, 28 Mar 2019 16:48:50 GMT

@Pizzaeh wrote:
Check this link, with pictures......use at your own risk. ;o)
https://www.bestusefultips.com/reset-network-settings-android-phone/

As I said I have no such option anywhere in my settings as far as I can tell, neither under Settings>More or Backup and Reset.

Re: Data not working

Pizzaeh — Thu, 28 Mar 2019 16:56:52 GMT

@mkoosting wrote:
@Pizzaeh wrote:
Check this link, with pictures......use at your own risk. ;o)
https://www.bestusefultips.com/reset-network-settings-android-phone/
As I said I have no such option anywhere in my settings as far as I can tell, neither under Settings>More or Backup and Reset.

If your SO's data works when she puts her SIM card in your phone, then it's probably account related. If you haven't already, you should contact the mods. There is nothing further we can do for you here.