topic Re: Website Error - Numbers in Get Support

Website Error - Numbers

kav2001c — Wed, 05 Jan 2022 08:57:59 GMT

Another weird one today @CS_Agent

The self serve system keeps offering up numbers that are not only out of province, but in one case a 6 digit Canadian phone number (I am almost tempted to try activating it to see what happens lol)

See below:

Re: Website Error - Numbers

Mana — Fri, 26 Jan 2018 02:30:28 GMT

They have 416 numbers available???

Re: Website Error - Numbers

kav2001c — Fri, 26 Jan 2018 02:48:30 GMT

@Mana none of those numbers are valid (6 digit calling lol)

Re: Website Error - Numbers

matbasm — Fri, 26 Jan 2018 04:19:56 GMT

Wow. How can something like that actually happen? Maybe it's just a web page rendering problem, and no-one would actually end up with a 6 digit number.

Re: Website Error - Numbers

will13am — Fri, 26 Jan 2018 05:12:26 GMT

Try the usual clear browser cache, switch browsers, incognito mode workarounds.

Re: Website Error - Numbers

kav2001c — Fri, 26 Jan 2018 16:22:24 GMT

@matbasm I don't think it is physically possible to have a 6 digit number

More likely it would error out and require mods to re-provision the SIM

Re: Website Error - Numbers

Mary_M — Fri, 26 Jan 2018 16:27:50 GMT

Hey @kav2001c,

thank you for bringing this to our attention!

Definitely strange to have 6 digit numbers available - I'll definitely be bringing this up asap. We'll let you know of any updates 🙂

cheers,

Mary

Re: Website Error - Numbers

kav2001c — Fri, 26 Jan 2018 18:37:45 GMT

@Mary_M if you notice region is also wrong

(it sounds weird but every 416 number I have ever seen has been in a city outside of Toronto, this is not the first time it did this)

Re: Website Error - Numbers

Mary_M — Fri, 26 Jan 2018 18:41:16 GMT

Yes, it definitely sounds weird - 416 numbers should not be available in the AB pool of available numbers. I've already brought it to my managers attention and they're going to work on fixing it !

Thanks 🙂

Mary

Re: Website Error - Numbers

Acekiller — Fri, 26 Jan 2018 19:39:00 GMT

let see how long it will take for them to fix it

Re: Website Error - Numbers

Michael77 — Fri, 26 Jan 2018 21:59:16 GMT

wrote:
let see how long it will take for them to fix it

I'm still waiting. 🙂

Re: Website Error - Numbers

Luddite — Fri, 26 Jan 2018 22:42:24 GMT

Please don't go on a hunger strike until it's repaired!