topic Re: Failed port from koodo POSTPaid in Get Support

Failed port from koodo POSTPaid

mycatpuma — Wed, 05 Jan 2022 08:57:54 GMT

I can’t get past the “check eligibility” page when trying to port a Koodo POSTpaid number, help!

Re: Failed port from koodo POSTPaid

jotsang — Wed, 27 Mar 2019 03:17:19 GMT

Pick a new number first to activate your SIM. Then send a private message to MOD to initiate the port.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed port from koodo POSTPaid

sulagok — Wed, 27 Mar 2019 03:19:39 GMT

Hi @mycatpuma ,

I think if you're porting from Koodo Post Paid, you need to contact the moderators first for the proting to be successful.

Re: Failed port from koodo POSTPaid

mycatpuma — Wed, 27 Mar 2019 03:20:44 GMT

I activated the SIM earlier today with a new number, I am doing the porting separately.

i will contact mod team then.

Re: Failed port from koodo POSTPaid

mycatpuma — Wed, 27 Mar 2019 03:24:14 GMT

Hmmm, I read that’s the case for Koodo Prepaid, not Postpaid.... in any case I guess I need to contact mod since it’s not working in self serve.

Re: Failed port from koodo POSTPaid

Anonymous — Wed, 27 Mar 2019 03:26:22 GMT

@mycatpuma

The moderator is needed for PRE-paid. Unless your subject line is wrong.

Transfering post-paid should not be a problem. Is the Koodo number still active? Is it correct?

Edit: ninja'd by the OP 🙂

Re: Failed port from koodo POSTPaid

will13am — Wed, 27 Mar 2019 03:32:51 GMT

@mycatpuma , the number has to be entered without any dashes. Likewise the account number has to also be entered without dashes. The account holder name should be as it appears on the bill. Include also an alternate contact number. Other fields are to be left blank. The number being ported must be active to be eligible to purt.

Re: Failed port from koodo POSTPaid

mycatpuma — Wed, 27 Mar 2019 03:39:43 GMT

Phone number is active, and entered without dash/space, I can’t get past the “check eligibility” page so I’m not getting to the point of entering further info ie. Account holder name and account number. I’ve contacted mod with those details tho.

Re: Failed port from koodo POSTPaid

Anonymous — Wed, 27 Mar 2019 03:41:03 GMT

@mycatpuma wrote:
Phone number is active, and entered without dash/space, I can’t get past the “check eligibility” page so I’m not getting to the point of entering further info ie. Account holder name and account number. I’ve contacted mod with those details tho.

Try a different browser or clear cache/cookies or incognito/privacy mode.

Re: Failed port from koodo POSTPaid

mycatpuma — Wed, 27 Mar 2019 03:51:14 GMT

@Anonymous wrote:

Try a different browser or clear cache/cookies or incognito/privacy mode.

Thanks, tried this joust now and got the same error, will try tomorrow on the desktop with more browser options see if that makes a difference.

Re: Failed port from koodo POSTPaid

Frankpub — Wed, 27 Mar 2019 11:21:59 GMT

I am having the exact same issue trying to port a telus pre paid number.

Re: Failed port from koodo POSTPaid

Lieux — Wed, 27 Mar 2019 11:39:00 GMT

@Frankpub wrote:
I am having the exact same issue trying to port a telus pre paid number.

Did you ask and write the moderator to do it? With prepaid and telus it's the way to do it...here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and give them details of your problem Waiting time is few hours to 2 days.

Re: Failed port from koodo POSTPaid

Frankpub — Wed, 27 Mar 2019 11:41:16 GMT

Yes I sent a message yesterday. No response yet.

Re: Failed port from koodo POSTPaid

mycatpuma — Thu, 28 Mar 2019 04:04:59 GMT

Just want to post the resolution here for anyone who may find it helpful in the future.

My Koodo Post-paid account was previously a PC mobile Post-paid account, which was migrated to Koodo when PC ended their post-paid service in 2018. Apparent the account was hosted on platform similar to Koodo Prepaid, hence porting could not be done in Self-Service.

If anyone encounters the same problem and the porting source has a PC Mobile postpaid history, please contact Mod Team here and provide the following info for them to process the port manually:

- Your PM phone number and security pin

- Your Koodo phone number, account number, account holder name.

Re: Failed port from koodo POSTPaid

Anonymous — Thu, 28 Mar 2019 04:42:47 GMT

@mycatpuma wrote:
Just want to post the resolution here for anyone who may find it helpful in the future.

My Koodo Post-paid account was previously a PC mobile Post-paid account, which was migrated to Koodo when PC ended their post-paid service in 2018. Apparent the account was hosted on platform similar to Koodo Prepaid, hence porting could not be done in Self-Service.

If anyone encounters the same problem and the porting source has a PC Mobile postpaid history, please contact Mod Team here and provide the following info for them to process the port manually:
- Your PM phone number and security pin
- Your Koodo phone number, account number, account holder name.

Thanks for the update.

Interesting that going from PC Mobile post-paid (needing mod to PM) to Koodo post-paid (not needing mod to PM) would hold on to something internally to then need the mod.

Glad you got it sorted.