topic Re: Two phones, one profile. in Get Support

Two phones, one profile.

Gimli-49 — Wed, 05 Jan 2022 08:57:52 GMT

I am unable to make a profile on more than one phone because when I try it is telling me That I am already profiled. How do I get access to both phone accounts?

Re: Two phones, one profile.

computergeek541 — Wed, 27 Mar 2019 02:56:50 GMT

@Gimli-49 wrote:
I am unable to make a profile on more than one phone because when I try it is telling me That I am already profiled. How do I get access to both phone accounts?

Each phone number has to be in a separate account. They cannot be joined. Separate e-mail addresses also need to be used.

Re: Two phones, one profile.

Gimli-49 — Wed, 27 Mar 2019 03:23:35 GMT

When I try to set up a new account,it just asks for the cell number and when I enter it, it keeps telling me the number is invalid or already profiled. My profile defaults to the other number which of course is my wifes number.

Re: Two phones, one profile.

Alex888 — Wed, 27 Mar 2019 04:23:13 GMT

@Gimli-49You have to set up a completely new account for the second phone, including the original form to open an account, not just create a new self-serve account.

The phone number you want to use for the second phone it it a new number or one from another provider?

Re: Two phones, one profile.

hycm53 — Wed, 27 Mar 2019 12:50:48 GMT

@Gimli-49 @The phone number you tried to enter for setting up new account is your wife's phone number or your phone number? If it is your phone number, then make sure the phone number must be with PM, otherwise you can't setup a new account .