topic Re: Email address displaying instead of phone number in Get Support

Email address displaying instead of phone number

salina1 — Wed, 05 Jan 2022 08:57:40 GMT

I switched to Public today. When I send a text message, it comes up displaying my email address instead of my phone number when it is received. Any suggestions of how to fix this?

Re: Email address displaying instead of phone number

srlawren — Wed, 27 Mar 2019 00:23:39 GMT

@salina1 wrote:
I switched to Public today. When I send a text message, it comes up displaying my email address instead of my phone number when it is received. Any suggestions of how to fix this?

@salina1 that doesn't sound right. Is this when texting one particular person, or anyone you send it to?

Re: Email address displaying instead of phone number

Lieux — Wed, 27 Mar 2019 00:25:41 GMT

@salina1 wrote:
I switched to Public today. When I send a text message, it comes up displaying my email address instead of my phone number when it is received. Any suggestions of how to fix this?

Do you have an Iphone?

Re: Email address displaying instead of phone number

salina1 — Wed, 27 Mar 2019 00:33:40 GMT

it has been anyone i have sent it to. I tried a few people to see if it was happening with select numbers.

Re: Email address displaying instead of phone number

Pizzaeh — Wed, 27 Mar 2019 00:50:27 GMT

@salina1 wrote:
it has been anyone i have sent it to. I tried a few people to see if it was happening with select numbers.

Update: Here is an more up to date link, with pictures!

https://iphone-tricks.com/tutorial/592-imessage-phone-number-instead-of-email-address

If it's an iphone, check out this link....the person had an iPhone 4S with a similar issue...

https://apple.stackexchange.com/questions/204794/how-to-show-phone-number-instead-of-email-address-in-messages

Re: Email address displaying instead of phone number

computergeek541 — Wed, 27 Mar 2019 00:40:26 GMT

@salina1 wrote:
I switched to Public today. When I send a text message, it comes up displaying my email address instead of my phone number when it is received. Any suggestions of how to fix this?

Which app/program are you using to send these messages? I would say that if it shows as coming from an e-mail address, I'm thinking that this isn't even a text message, but rather an instant message sent through the internet.

Re: Email address displaying instead of phone number

Harjind — Wed, 27 Mar 2019 01:30:53 GMT

@salina1 wrote:
I switched to Public today. When I send a text message, it comes up displaying my email address instead of my phone number when it is received. Any suggestions of how to fix this?

Give this a try: (note these are iPhone settings and may differ slightly with other phone brands) Go to settings and scroll down to Messages and click on it. Scroll to Send and Recieve and click it. You can now select your number to send/recieve messages rather than your email. Hopefully this helps!

Re: Email address displaying instead of phone number

will13am — Wed, 27 Mar 2019 03:26:17 GMT

@computergeek541 wrote:
@salina1 wrote:
I switched to Public today. When I send a text message, it comes up displaying my email address instead of my phone number when it is received. Any suggestions of how to fix this?
Which app/program are you using to send these messages? I would say that if it shows as coming from an e-mail address, I'm thinking that this isn't even a text message, but rather an instant message sent through the internet.

Well the way the situation is described, it sounds abnormal. The customary way of sending text is number to number. However, text to email and email to text is possible. On android messaging app, I can type in a phone number or email address just the same and the text will ship. To use email to send a text to a number you can put phone_number@msg.telus.com into the recipient field. Here is a good site that covers the email text to number. Oops, did I just leak a way of texting after running out of usage on the $10 limited use plan.

https://smartcanucks.ca/how-to-send-free-text-messages-to-rogers-fido-telus-bell-virgin-cell-phones-canada/

Re: Email address displaying instead of phone number

Anonymous — Wed, 27 Mar 2019 03:30:27 GMT

@will13am wrote:

Oops, did I just leak a way of texting after running out of usage on the $10 limited use plan.

I would say not really. It's a workaround that takes a little more work. But it works to bypass your own counter.

Re: Email address displaying instead of phone number

Pizzaeh — Sat, 06 Apr 2019 16:46:30 GMT

Hi @salina1, has this been resolved? If so, please post the solution that worked for you. It will help others with a similar problem. Tagging a few others in this thread (@Anonymous , @computergeek541 , @Harjind , @srlawren , @Lieux ) in case they heard of any resolution.

Re: Email address displaying instead of phone number

Anonymous — Sat, 06 Apr 2019 17:01:09 GMT

@Pizzaeh wrote:
Hi @salina1, has this been resolved? If so, please post the solution that worked for you. It will help others with a similar problem. Tagging a few others in this thread (@Anonymous , @computergeek541 , @Harjind , @srlawren , @Lieux ) in case they heard of any resolution.

¯\_(ツ)_/¯

I would have to imagine that they've contacted the mods or used one of the suggestions by now after two weeks.

Re: Email address displaying instead of phone number

salina1 — Sat, 06 Apr 2019 18:37:49 GMT

Hi! Sorry, it’s been busy! It was a display option on my iPhone eith iMessages. There were 2 options to use email address or phone number. I did a quick google search and it gave me instructions on how to fix it.

Re: Email address displaying instead of phone number

Pizzaeh — Sat, 06 Apr 2019 22:19:01 GMT

@salina1 thank you! This is perfect, now when someone searches for this exact problem, they'll find your answer.

Re: Email address displaying instead of phone number

computergeek541 — Sun, 07 Apr 2019 00:19:27 GMT

@salina1 , the solution button is meant to recognize other members for helping you. It also comes into play for monthly community rewards. I would suggest offering the solution to another member who has tried to help you out in this thread.

Re: Email address displaying instead of phone number

srlawren — Sun, 07 Apr 2019 00:22:02 GMT

@computergeek541 wrote:
@salina1 , the solution button is meant to recognize other members for helping you. It also comes into play for monthly community rewards. I would suggest offering the solution to another member who has tried to help you out in this thread.

@salina1 FYI it should clearly go to this reply from @Pizzaeh: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Email-address-displaying-instead-of-phone-number/m-p/344534/highlight/true#M64788

Re: Email address displaying instead of phone number

salina1 — Sun, 07 Apr 2019 00:22:05 GMT

how do I do that? Sorry, new to this!

Re: Email address displaying instead of phone number

Anonymous — Sun, 07 Apr 2019 00:31:31 GMT

@salina1 wrote:
how do I do that? Sorry, new to this!

3 dots in the upper right corner of the post to un-do.

Thanks anyway 🙂

Re: Email address displaying instead of phone number

mimmo — Sun, 07 Apr 2019 00:32:44 GMT

Click on the three dots of the reply and click not solution then mark the correct solution

Re: Email address displaying instead of phone number

salina1 — Sun, 07 Apr 2019 00:35:31 GMT

Thank you!

Re: Email address displaying instead of phone number

salina1 — Sun, 07 Apr 2019 00:35:49 GMT

thank you!