topic Re: Validation error in Get Support

Validation error

Stevemag90 — Wed, 05 Jan 2022 08:57:35 GMT

I set up a sim card and put in my visa number but on the last page my screen timed out and it said validation error. I tried a few more times and on another computer with no avail. I did get an email confirming I was set up and I was charged $44 on my visa but could not set up an account and could not use my sim card. I ended up going with a different carrier but I need my money refunded and need to make sure they won't keep charging me every month. If someone could please figure this out for me as soon as possible I will be greatly please. Thank you

Re: Validation error

CellGirl — Tue, 26 Mar 2019 22:27:00 GMT

@Stevemag90 wrote:
I set up a sim card and put in my visa number but on the last page my screen timed out and it said validation error. I tried a few more times and on another computer with no avail. I did get an email confirming I was set up and I was charged $44 on my visa but could not set up an account and could not use my sim card. I ended up going with a different carrier but I need my money refunded and need to make sure they won't keep charging me every month. If someone could please figure this out for me as soon as possible I will be greatly please. Thank you

@Stevemag90

Hi Steve. There's typically no refunds with prepaid service. To prevent auto-payments, you can delete your credit card details while logged into your self-serve account.

Re: Validation error

Alex888 — Tue, 26 Mar 2019 22:47:18 GMT

@Stevemag90 You likely won't be able to get a refund. To make sure you don't keep getting charged you will need to make sure you remove your credit card information as @CellGirl said, to do that you will need to contact a moderator to get access to your account, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Validation error

Jackhyf63 — Tue, 26 Mar 2019 22:56:14 GMT

@Stevemag90 Sorry to hear that you having issues.You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
In your message, please provide your name, Public Mobile account number or phone number and PIN.