topic Re: Can't renew my plan ! in Get Support

Can't renew my plan !

Karellyz — Wed, 05 Jan 2022 08:57:23 GMT

Hello!

I am trying to pay my plan but I can't make any payment, and shows plan expired.

Re: Can't renew my plan !

closng — Tue, 23 Jan 2018 15:59:10 GMT

Sorry to hear that you are not able to make a payment into your account. You will need to send a message to the Moderators using the below link with your account details (account number, phone number, pin, name, e-mail) and let them know you are having issue applying payment to your account and they will take care of your:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: Added pin as also a requirement as part of the message to the Moderators, per @mimmo's reply!

Re: Can't renew my plan !

mimmo — Tue, 23 Jan 2018 15:35:34 GMT

@Karellyz when messaging mods please include your pin

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Can't renew my plan !

MoreYummy — Tue, 23 Jan 2018 15:55:45 GMT

is your renewal date today or close?

What happens when you tried to make payment and are you on autopay?

There is a bug shows plan expires on the renewal date, but if your service is working, you can ignore it if you have autopay on.