topic Re: Website Validation Errors in Get Support

Website Validation Errors

kav2001c — Wed, 05 Jan 2022 08:57:10 GMT

So apparently new self serve website is not working to validate ID

Says "link is expired" (despite this link just being sent today)

Re: Website Validation Errors

Alex888 — Tue, 26 Mar 2019 14:13:01 GMT

@kav2001cTry using the Chrome browser in incognito mode. It looks like you are trying to reset you password? If you are and it still doesn't work in Chrome then you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Website Validation Errors

Lieux — Tue, 26 Mar 2019 14:14:15 GMT

@Alex888 wrote:
@kav2001cTry using the Chrome browser in incognito mode. It looks like you are trying to reset you password? If you are and it still doesn't work in Chrome then you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hi Hi @kav2001c he's one of the mayor of the site! @Alex888

Re: Website Validation Errors

Alex888 — Tue, 26 Mar 2019 14:15:27 GMT

@Lieux LOL, didn't see that.

Re: Website Validation Errors

Anonymous — Tue, 26 Mar 2019 14:18:28 GMT

Since he's a Mayor then he ought to have known to send his observation to the mods via private message.

Just sayin'.

Re: Website Validation Errors

kav2001c — Tue, 26 Mar 2019 14:30:59 GMT

@Alex888

Huh password?

No this is the new web validation tool

@Anonymous

Obv PM was sent this is more to show break in the new tool they just launched

Re: Website Validation Errors

Anonymous — Tue, 26 Mar 2019 14:37:02 GMT

@kav2001c wrote:
@Alex888
Huh password?

No this is the new web validation tool

@Anonymous
Obv PM was sent this is more to show break in the new tool they just launched

If it was broken then why haven't we heard from a bunch of customers asking why they got an expired link response?

We have seen on many occassions that the mods have posted the link publicly, we can click on it and it comes up with the validation page properly. They do expire in an uncertain amount of time.

Re: Website Validation Errors

stonechucker — Tue, 26 Mar 2019 15:18:58 GMT

The expired link is more likely because it was sent late after being created, OR, the person receiving the email didn't use it before the link expired.

For me, getting the link even if expired would progress, as I don't get the email with a link sent when I test the system.

Re: Website Validation Errors

kav2001c — Tue, 26 Mar 2019 18:58:59 GMT

UPDATE -

Even more bizarro land stuff

Received a new email from @Razvan_A

Public is now going back to the old system (asking me to verify in email my number + PIN) so something is def wrong with online validation system

Re: Website Validation Errors

Anonymous — Tue, 26 Mar 2019 19:01:39 GMT

@kav2001c wrote:
UPDATE -
Even more bizarro land stuff
Received a new email from @Razvan_A

Public is now going back to the old system (asking me to verify in email my number + PIN) so something is def wrong with online validation system

Seems you're right. Someone else said something about an invalid link in another thread.

Re: Website Validation Errors

kav2001c — Tue, 26 Mar 2019 19:02:23 GMT

@stonechucker

Same day sent + click so unless they normally expire in hours....

@stonechucker wrote:
The expired link is more likely because it was sent late after being created, OR, the person receiving the email didn't use it before the link expired.

For me, getting the link even if expired would progress, as I don't get the email with a link sent when I test the system.

Re: Website Validation Errors

stonechucker — Tue, 26 Mar 2019 19:07:45 GMT

@kav2001c, yes, I understand that's what suppose to happen, however, I believe there was a stipulation to use the link within a certain number of hours, or it would expire automatically.

As I've said many times, I can't get the link via email to even test it further. I have yet to get the email at all.

Lucky for me, I use a password manager and don't rely on a faulty reset password email set up.

Re: Website Validation Errors

kav2001c — Tue, 26 Mar 2019 19:18:58 GMT

@stonechucker

Oh you are talking about something totally different

This is the VALIDATION tool (the new one)

Nothing to do with reset passwords etc

This is the tool Public introduced to streamline interactions with mods when they are making changes to your account

Re: Website Validation Errors

stonechucker — Tue, 26 Mar 2019 19:23:47 GMT

Oh... my mistake. Thanks for the clarity.

Re: Website Validation Errors

Mary_M — Tue, 26 Mar 2019 19:41:22 GMT

Hey @kav2001c,

while we'll still bring this up, please try to clear your cache/cookies and access the link again. Let me know if the issue persists or not 😉

Thanks,

Mary

Re: Website Validation Errors

kav2001c — Mon, 06 May 2019 02:57:45 GMT

@Mary_M

Just a follow up kinda

Roxanne sent me another validation link today for my account

This validation link works (or at least appears to) via the password option

Do pass on that for those of us managing multiple accounts the sending a PIN to the actual phone # is kinda useless sometimes

(The blurb for "why we do this" says something about making sure editing your own personal account on your behalf but in many cases such as mine that is not really accurate though)