topic Re: Service won’t turn on in Get Support

Service won’t turn on

Edm780 — Wed, 05 Jan 2022 08:57:02 GMT

I put top up vouchers on my phone and still says I don’t have an active plan. Please help. Need this phone for work

Re: Service won’t turn on

KMG — Mon, 22 Jan 2018 03:53:53 GMT

You need to send a private message to the @CS_Agent to see if there is an issue with your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage

Re: Service won’t turn on

Edm780 — Mon, 22 Jan 2018 04:06:55 GMT

Ok thanks.

Re: Service won’t turn on

GreatCanadian — Mon, 22 Jan 2018 13:09:10 GMT

Also, when you add funds, you then have to go back and purchase the plan. Adding the funds does not actually complete the purchase.

Re: Service won’t turn on

will13am — Mon, 22 Jan 2018 13:58:58 GMT

@GreatCanadian wrote:
Also, when you add funds, you then have to go back and purchase the plan. Adding the funds does not actually complete the purchase.

GC

There may be something else that is not working here. Buying add on is a two step process. Paying for the regular plan is not. When you "make a payment" with a voucher, you are adding funds into the account. The system automatically applies funds in the account during the renewal process.