topic Re: Cannot receive or send pictures in Get Support

Cannot receive or send pictures

iainkelly — Wed, 05 Jan 2022 08:56:49 GMT

Hi There, we've got a plan that is meant to include sending and receiving picture messages but it absolutely doesn't work. We've tried all kinds of things! Please help!

Re: Cannot receive or send pictures

computergeek541 — Tue, 26 Mar 2019 02:46:31 GMT

@iainkelly wrote:
Hi There, we've got a plan that is meant to include sending and receiving picture messages but it absolutely doesn't work. We've tried all kinds of things! Please help!

The is likely an issue with the APN settings on your phone not being set correctly.

Some information provided by Public Mobile is shown here: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Depending on which phone model you have and the software that it runs, slight variations of the settings might be required.

Re: Cannot receive or send pictures

jotsang — Tue, 26 Mar 2019 02:47:09 GMT

Did you enable data on your phone? MMS needs data enabled.

Re: Cannot receive or send pictures

Alex888 — Tue, 26 Mar 2019 02:53:09 GMT

@ianikelly What is the make and model of your phone?
Check your APN settings, they should look like this:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
Don't forget to save these settings and then select this APN as the active one.

Re: Cannot receive or send pictures

Harjind — Thu, 28 Mar 2019 01:59:57 GMT

@iainkelly wrote:
Hi There, we've got a plan that is meant to include sending and receiving picture messages but it absolutely doesn't work. We've tried all kinds of things! Please help!

Up until recently, I had the same problem. All I did was enable my data and the problem was solved. If this does not work, then you may have to look into your APN settings.