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    <title>topic Re: System maintenance-Jan 20th 10:00 pm ET to Jan 21st 8:00 am ET in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-issue/m-p/213082#M180933</link>
    <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/39687"&gt;@PS17&lt;/a&gt;&amp;nbsp; best to start your own topic&amp;nbsp;&lt;STRIKE&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/16361"&gt;@will13am&lt;/a&gt;&amp;nbsp;can you move the above post.&lt;/STRIKE&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;what exatly is yoru issue payment error?&amp;nbsp; are you an existing or new customer/activating an account?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;if you have tried your credit card a couple times check with teh cc compay that it was not actually charged.&amp;nbsp; make sure yoru cc address is teh same as your self serve.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;you can try a different card or ask the moerators to look ino it for you.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;more details on your ssue will help narrow down the correct route.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How can you get help with your account, activation, or service?&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Please contact the Community Moderator Team to get gelp with you account.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;They are Public Mobile support employees who can help with your issue (&lt;A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank"&gt;More details&lt;/A&gt;).&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"&gt;Click here to send them a private message.&lt;/A&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;In your message please include:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Don't know your pin?--provide any 3 of the following:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date &amp;amp; amount&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How long until they reply?:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Messages are replied to during business hours and in the order they are received&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;There is no need to send multiple messages.&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Additional Useful Information:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Sun, 21 Jan 2018 16:35:29 GMT</pubDate>
    <dc:creator>mimmo</dc:creator>
    <dc:date>2018-01-21T16:35:29Z</dc:date>
    <item>
      <title>Payment issue</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-issue/m-p/213077#M180932</link>
      <description>&lt;P&gt;I'm having trouble making a payment,&lt;/P&gt;&lt;P&gt;please advise&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jan 2022 08:56:48 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-issue/m-p/213077#M180932</guid>
      <dc:creator>PS17</dc:creator>
      <dc:date>2022-01-05T08:56:48Z</dc:date>
    </item>
    <item>
      <title>Re: System maintenance-Jan 20th 10:00 pm ET to Jan 21st 8:00 am ET</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-issue/m-p/213082#M180933</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/39687"&gt;@PS17&lt;/a&gt;&amp;nbsp; best to start your own topic&amp;nbsp;&lt;STRIKE&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/16361"&gt;@will13am&lt;/a&gt;&amp;nbsp;can you move the above post.&lt;/STRIKE&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;what exatly is yoru issue payment error?&amp;nbsp; are you an existing or new customer/activating an account?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;if you have tried your credit card a couple times check with teh cc compay that it was not actually charged.&amp;nbsp; make sure yoru cc address is teh same as your self serve.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;you can try a different card or ask the moerators to look ino it for you.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;more details on your ssue will help narrow down the correct route.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How can you get help with your account, activation, or service?&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Please contact the Community Moderator Team to get gelp with you account.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;They are Public Mobile support employees who can help with your issue (&lt;A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank"&gt;More details&lt;/A&gt;).&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"&gt;Click here to send them a private message.&lt;/A&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;In your message please include:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Don't know your pin?--provide any 3 of the following:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date &amp;amp; amount&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How long until they reply?:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Messages are replied to during business hours and in the order they are received&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;There is no need to send multiple messages.&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Additional Useful Information:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 21 Jan 2018 16:35:29 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-issue/m-p/213082#M180933</guid>
      <dc:creator>mimmo</dc:creator>
      <dc:date>2018-01-21T16:35:29Z</dc:date>
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