topic Walmart said my activation didn't go through and didn't give me my sim card in Get Support

Walmart said my activation didn't go through and didn't give me my sim card

Maggie13 — Wed, 05 Jan 2022 08:56:36 GMT

Walmart said my activation didn't go through and didn't give me my sim acrd

Re: Can I phone public mobile and talk to a person? ....and what is the number?

Maggie13 — Tue, 26 Mar 2019 00:25:28 GMT

I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?

Re: Can I phone public mobile and talk to a person? ....and what is the number?

ZfromVanC — Tue, 26 Mar 2019 00:30:23 GMT

@Maggie13 wrote:
I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?

You can message a moderator for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can I phone public mobile and talk to a person? ....and what is the number?

Lieux — Tue, 26 Mar 2019 00:31:05 GMT

@Maggie13 wrote:
I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?

If you received a text... perhaps the representative has already put your SIM card in your phone????

Re: Can I phone public mobile and talk to a person? ....and what is the number?

Pizzaeh — Tue, 26 Mar 2019 00:34:59 GMT

@Maggie13 wrote:
I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?

What plan did you activate in-store?

Can you try making a call?

Did you port in a number from another carrier?

As @Lieux said, the SIM is probably in the phone if Public Mobile was able to send you a text message.

Re: Walmart said my activation didn't go through and didn't give me my sim card

chrisbasm — Tue, 26 Mar 2019 00:35:15 GMT

@Maggie13 - I am guessing (hoping) that you did not pay for it...

Re: Walmart said my activation didn't go through and didn't give me my sim card

Lieux — Tue, 26 Mar 2019 00:35:38 GMT

@Maggie13 wrote:
Walmart said my activation didn't go through and didn't give me my sim acrd

You have another thread with the same problem.. it would be easier if you stay in only one thread

Re: Walmart said my activation didn't go through and didn't give me my sim card

Pizzaeh — Tue, 26 Mar 2019 00:46:43 GMT

@Maggie13 wrote:
Walmart said my activation didn't go through and didn't give me my sim acrd

Fleet footed @Maggie13,

As @Lieux mentioned in the othe thread, if Public Mobile sent you a message, the SIM card is likely already in the phone.

Did you port in a number from another carrier?

Was it a Koodo prepaid line?

Have you logged into your self-serve account ? It's different than this community forum account.

What does the Account Status say?

Re: Walmart said my activation didn't go through and didn't give me my sim card

Alex888 — Tue, 26 Mar 2019 00:46:59 GMT

@Maggie13 Try buying a SIM card at London Drugs, Wow Mobile, or K Mobile, and you can register online. Until March 31st if you sign up online and use someone as your reference you both get $25 in your account.

Re: Walmart said my activation didn't go through and didn't give me my sim card

Maggie13 — Tue, 26 Mar 2019 01:01:33 GMT

They didn't refuse service, they said that the account set up didn't work on the Public side. Now I have received a new customer survey from Public? There is no customer service and now I don't think I want the service

Re: Walmart said my activation didn't go through and didn't give me my sim card

Alex888 — Tue, 26 Mar 2019 01:07:09 GMT

@Maggie13 If Walmart didn't give you your SIM card then the first thing you will need to do is go back there and get it, you won't get service without the SIM card.

Re: Walmart said my activation didn't go through and didn't give me my sim card

Luddite — Tue, 26 Mar 2019 01:22:18 GMT

@Maggie13 With your PM SIM installed can you:

a) make and/or receive calls, or

b) make and/or receive texts, or

c) use cellular data.

Re: Walmart said my activation didn't go through and didn't give me my sim card

Maggie13 — Tue, 02 Apr 2019 10:13:59 GMT

After receiving a message from Public, I returned to the store and all was sorted.