topic Re: Porting Number from Freedom while simultaneously porting existing PM number to Telus in Get Support

Porting Number from Freedom while simultaneously porting existing PM number to Telus

erg62 — Wed, 05 Jan 2022 08:56:33 GMT

Hi,

I'd like to port a phone number from Freedom (778-707-XXXX) to PM and also port my existing PM number (604-376-XXXX) to Telus. Is there anyway to do this?

Any help would be appreciated.

Re: Porting Number from Freedom while simultaneously porting existing PM number to Telus

ShawnC13 — Sat, 20 Jan 2018 21:13:07 GMT

@erg62, you will lose one of your numbers. If you port in your Freedom number you will lose your PM number. If you port out your PM number to telus your PM account is closed and won't have access to that current plan.

Re: Porting Number from Freedom while simultaneously porting existing PM number to Telus

erg62 — Sat, 20 Jan 2018 21:18:41 GMT

@ShawnC13Thanks. I was hoping I could somehow avoid closing my PM account if possible. Given those two options, that is probably what I'll have to do.

Telus suggested there might be a way, but perhaps not.

Re: Porting Number from Freedom while simultaneously porting existing PM number to Telus

will13am — Sat, 20 Jan 2018 21:23:03 GMT

They used to allow the account number switching but no more as there's nothing in it for them to allow it.

Re: Porting Number from Freedom while simultaneously porting existing PM number to Telus

ShawnC13 — Sat, 20 Jan 2018 21:23:33 GMT

@erg62, there used to be a way but we were told that it was no longer possible. Seeing as how you are moving a line to Telus but bringing in a line from Freedom, I would contact the MODS and see if there is anything they can do for you.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

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Re: Porting Number from Freedom while simultaneously porting existing PM number to Telus

will13am — Sat, 20 Jan 2018 21:33:14 GMT

This is the old thread showing how it's done. This practice is no longer done. Requests will be denied.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Porting-a-number-from-PM-to-PM/m-p/163935#M12838

Re: Porting Number from Freedom while simultaneously porting existing PM number to Telus

erg62 — Sat, 20 Jan 2018 21:55:00 GMT

Thanks everyone. I appreciate you all taking the time to reply and trying to help.

Re: Porting Number from Freedom while simultaneously porting existing PM number to Telus

PJC — Sun, 21 Jan 2018 02:56:14 GMT

It would be great if Public Mobile continued to allowe that practice by charging a fee, I'm sure people wouldn't mind paying.

Re: Porting Number from Freedom while simultaneously porting existing PM number to Telus

wetcoaster — Sun, 21 Jan 2018 04:28:51 GMT

The official statement from the mods:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Re-Takeover-my-12-gb-3-month-120-3mth-plan/m-p/206244/highlight/true#M23701