https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated-after-top-up/m-p/343785#M180667 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/56633">@Wj8wilson</a>&nbsp;wrote:<BR /><P>Is there a known issue regarding activation after top up payment is made? I have topped up and my account says it is active, but no internet connection.&nbsp;</P><HR /></BLOCKQUOTE><P>It has been reported in the past that selecting the Lost/Stolen function for a couple of minutes and then putting it back will solve the issue.</P><P>&nbsp;</P><P>This needs to be done using selfserve online.</P><P>&nbsp;</P><P>Edit: Also make sure that you have available data when you login into your account.<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://productioncommunity.publicmobile.ca/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P> Mon, 25 Mar 2019 16:36:35 GMT sandpublic 2019-03-25T16:36:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated-after-top-up/m-p/343782#M180666 <P>Is there a known issue regarding activation after top up payment is made? I have topped up and my account says it is active, but no internet connection.&nbsp;</P> Wed, 05 Jan 2022 08:56:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated-after-top-up/m-p/343782#M180666 Wj8wilson 2022-01-05T08:56:08Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated-after-top-up/m-p/343785#M180667 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/56633">@Wj8wilson</a>&nbsp;wrote:<BR /><P>Is there a known issue regarding activation after top up payment is made? I have topped up and my account says it is active, but no internet connection.&nbsp;</P><HR /></BLOCKQUOTE><P>It has been reported in the past that selecting the Lost/Stolen function for a couple of minutes and then putting it back will solve the issue.</P><P>&nbsp;</P><P>This needs to be done using selfserve online.</P><P>&nbsp;</P><P>Edit: Also make sure that you have available data when you login into your account.<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://productioncommunity.publicmobile.ca/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P> Mon, 25 Mar 2019 16:36:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-activated-after-top-up/m-p/343785#M180667 sandpublic 2019-03-25T16:36:35Z