topic Transfer out of PM problem in Get Support

Transfer out of PM problem

Kimberly — Wed, 05 Jan 2022 08:56:06 GMT

I want to change phone company and still keep my number am unable to do so because they say my acount is not active what do I have to do to activate the acount I also lost the sym card

Re: What can I do in online Self-serve?

Luddite — Fri, 19 Jan 2018 21:36:50 GMT

@Kimberly You cannot transfer a number unless the account is active. Click this: message to moderators to send a private message to the moderator team with your phone number, PIN, and an explanation. They may, but are not required to, reactivate your account for a few days to do this, or you may be required to purchase a 30 day plan (pick texting only for $20).

Re: What can I do in online Self-serve?

matbasm — Fri, 19 Jan 2018 22:35:48 GMT

@Kimberly, keep in mind that if your account has been inactive for over 90 days, your number might have been released back to its original provider.

Re: Transfer out of PM problem

cowboydave — Fri, 19 Jan 2018 22:36:05 GMT

As far as I know to tea private your account you need to add a plan. I would just apply the minimum one available. Then you can switch to another provider with your same number. I know because that is what I had to do to keep my number when I switched to this carrier.

I hope this helps.

P.s. you shouldn't need a new SIM tho just your account info