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    <title>topic Re: Automatic Payments stopped working? in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Automatic-Payments-stopped-working/m-p/212564#M180564</link>
    <description>&lt;P&gt;Seems to be a common error.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Make sure your profile address and cc payment address are the same.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Double check with cc company that you were not charged.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Contact mods for help&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How can you get help with your account, activation, or service?&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Please contact the Community Moderator Team to get gelp with you account.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;They are Public Mobile support employees who can help with your issue (&lt;A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank"&gt;More details&lt;/A&gt;).&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"&gt;Click here to send them a private message.&lt;/A&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;In your message please include:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Don't know your pin?--provide any 3 of the following:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date &amp;amp; amount&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How long until they reply?:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Messages are replied to during business hours and in the order they are received&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;There is no need to send multiple messages.&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Additional Useful Information:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 18 Jan 2018 16:14:19 GMT</pubDate>
    <dc:creator>mimmo</dc:creator>
    <dc:date>2018-01-18T16:14:19Z</dc:date>
    <item>
      <title>Automatic Payments stopped working?</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Automatic-Payments-stopped-working/m-p/212563#M180563</link>
      <description>&lt;P&gt;Hello,&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;I've had automatic payments up on my card for about a year now. This month they suddenly stopped working and I get an error message when I try to process my payment. Not sure why this happens. My visa works fine everywhere else. I have not gotten a new card.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The error message&amp;nbsp;reads:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;Unable to process this transaction.&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jan 2022 08:55:49 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Automatic-Payments-stopped-working/m-p/212563#M180563</guid>
      <dc:creator>LannaC</dc:creator>
      <dc:date>2022-01-05T08:55:49Z</dc:date>
    </item>
    <item>
      <title>Re: Automatic Payments stopped working?</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Automatic-Payments-stopped-working/m-p/212564#M180564</link>
      <description>&lt;P&gt;Seems to be a common error.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Make sure your profile address and cc payment address are the same.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Double check with cc company that you were not charged.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Contact mods for help&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How can you get help with your account, activation, or service?&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Please contact the Community Moderator Team to get gelp with you account.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;They are Public Mobile support employees who can help with your issue (&lt;A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank"&gt;More details&lt;/A&gt;).&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"&gt;Click here to send them a private message.&lt;/A&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;In your message please include:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Don't know your pin?--provide any 3 of the following:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date &amp;amp; amount&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How long until they reply?:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Messages are replied to during business hours and in the order they are received&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;There is no need to send multiple messages.&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Additional Useful Information:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 18 Jan 2018 16:14:19 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Automatic-Payments-stopped-working/m-p/212564#M180564</guid>
      <dc:creator>mimmo</dc:creator>
      <dc:date>2018-01-18T16:14:19Z</dc:date>
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