topic Re: CC payment will not process, whatsoever in Get Support

CC payment will not process, whatsoever

daka_x — Wed, 05 Jan 2022 08:55:40 GMT

I need to get an add-on enabled stat and add available funds to my account. My auto-pay is not due yet, but when I try to make a one-time payment, I keep getting refused with the following message:

Unable to process this transaction. 
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

I have not tried a different card, but have double checked with my bank that there are no issues in standing or payment with this card. This is the same card I have used for over a year with Autopay with no problems. I have to wonder if my account might get shutdown on the autopay date.

Yes, my CC address should be matching my profile address (I updated both several times).

Yes, I have tried in differnet browsers and private browsing modes.

The result is the same every time. What is going on!?

Re: CC payment will not process, whatsoever

alanbrenan — Thu, 18 Jan 2018 00:44:02 GMT

Hi @daka_x! Judging by your attempts at troubleshooting, I would recommend you contact the Moderator Team for assistance with your issue.

Open this spoiler for all info on how to contact a Moderator:

If you require support that troubleshooting, the Knowledge Base or an Oracle/Community Member cannot assist you with or you simply feel like your issue needs to be brought to the attention of staff, you can PM the Moderator Team by clicking here.

The more of the following information you can provide the better:

PM Phone Number
4 digit PIN OR at least three of the following to verify your identity:

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation, the following can help to avoid the need for any clarifications:
- Link to original thread regarding issue
- What you've attempted to resolve your issue on your own
- What happened and when

Community Moderators Hours:
Mon-Thursday: 9am EST to 9pm EST
Friday - Sunday: 9am EST to 7:30pm EST

More info on moderators

Re: CC payment will not process, whatsoever

mimmo — Thu, 18 Jan 2018 00:51:44 GMT

It's not the answer but as a stopgap measure you could buy a voucher and use that to pay.

Also after several times the portal will block your cards usage so only mods can fix.

Also double check recent transactions tomorrow just incase you were charged.

Re: CC payment will not process, whatsoever

mimmo — Thu, 18 Jan 2018 00:54:57 GMT

@alanbrenan I like your spoilers. Do you mind if the idea is borrowed? 😀

Re: CC payment will not process, whatsoever

daka_x — Thu, 18 Jan 2018 01:04:12 GMT

@mimmo wrote:
It's not the answer but as a stopgap measure you could buy a voucher and use that to pay.

I'm literally heading to the airport now to find out, but this might be an option as I've located a vendor close to Aberdeen Centre. If I purchase a small payment voucher, would it show up as "available balance" that I can then apply to an LD addon? That's all I really need.

Re: CC payment will not process, whatsoever

Luddite — Thu, 18 Jan 2018 01:08:47 GMT

@daka_x wrote:
@mimmo wrote:
It's not the answer but as a stopgap measure you could buy a voucher and use that to pay.
I'm literally heading to the airport now to find out, but this might be an option as I've located a vendor close to Aberdeen Centre. If I purchase a small payment voucher, would it show up as "available balance" that I can then apply to an LD addon? That's all I really need.

It should. You can also try directly from your phone dialing 611.

Re: CC payment will not process, whatsoever

alanbrenan — Thu, 18 Jan 2018 01:17:18 GMT

@mimmo wrote:
@alanbrenan I like your spoilers. Do you mind if the idea is borrowed? 😀

I definitely do not mind! I'd love to see spoilers more when it comes to the nitty gritty advice for talking to moderators.

Re: CC payment will not process, whatsoever

daka_x — Thu, 18 Jan 2018 01:26:24 GMT

@Luddite wrote:
@daka_x wrote:
@mimmo wrote:
It's not the answer but as a stopgap measure you could buy a voucher and use that to pay.
I'm literally heading to the airport now to find out, but this might be an option as I've located a vendor close to Aberdeen Centre. If I purchase a small payment voucher, would it show up as "available balance" that I can then apply to an LD addon? That's all I really need.
It should. You can also try directly from your phone dialing 611.

Thanks. 611 turned me down too BTW.

Re: CC payment will not process, whatsoever

Luddite — Thu, 18 Jan 2018 01:38:41 GMT

Thanks. 611 turned me down too BTW.

@daka_x You can also add a voucher payment that way.

If not already done, click this: message to moderators to send a private message to the moderator team with your phone number, PIN, and an explanation.

Re: CC payment will not process, whatsoever

daka_x — Thu, 25 Jan 2018 19:19:56 GMT

UPDATE: as I suspected, the payment has failed to process on the auto-pay date and I am currently without my phone service. I have not yet received any response from moderators.