topic Re: Data plan but can't access data in Get Support

Data plan but can't access data

apgreen — Wed, 05 Jan 2022 08:55:30 GMT

I had data with Telus before moving to Public Mobile. I have purchased data in my plan but am no longer able to send picture texts or use data in general. Any suggestions what might have changed? Thanks

Re: Data plan but can't access data

chrisbasm — Mon, 25 Mar 2019 00:24:04 GMT

@apgreen - Have you checked your APN settings? I would guess that they are the same as for Telus, but just in case...

Check the following: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

or the following for iPhone: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone

Re: Data plan but can't access data

sandpublic — Mon, 25 Mar 2019 00:23:30 GMT

@apgreen wrote:
I had data with Telus before moving to Public Mobile. I have purchased data in my plan but am no longer able to send picture texts or use data in general. Any suggestions what might have changed? Thanks

You need to make sure you have the correct APN settings. If you search on this forum for APN settings you should be able to get the settings and compare them against what you have on your device.

Hope this helps.

Re: Data plan but can't access data

Alex888 — Mon, 25 Mar 2019 00:24:08 GMT

@apgreen Check http://willmyphonework.net/ and make sure your phone is compatible with Public Mobile. And check your APN settings, they should look like this:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
Don't forget to save these settings and then select this APN as the active one.

Re: Data plan but can't access data

sandpublic — Mon, 25 Mar 2019 00:25:22 GMT

@chrisbasm wrote:
@apgreen - Have you checked your APN settings? I would guess that they are the same as for Telus, but just in case...
Check the following: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

@chrisbasm the APN settings between Telus and PM are different they are not the same.

Re: Data plan but can't access data

chrisbasm — Mon, 25 Mar 2019 00:26:34 GMT

@sandpublic wrote:
@chrisbasm wrote:
@apgreen - Have you checked your APN settings? I would guess that they are the same as for Telus, but just in case...
Check the following: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

@chrisbasmthe APN settings between Telus and PM are different they are not the same.

Thanks for the clarification. 🙂

Re: Data plan but can't access data

popping — Mon, 25 Mar 2019 00:49:39 GMT

@apgreen wrote:
I had data with Telus before moving to Public Mobile. I have purchased data in my plan but am no longer able to send picture texts or use data in general. Any suggestions what might have changed? Thanks

You APN setting is not correct.

1. Change the APN setting using the following link as a guide

https://apn-canada.gishan.net/en/apn/public-mobile

2. Restart you phone are creating a new APN setting for PM.

3. If it does not work, double check your spelling.

4. If the APN is correct and still not working, what is the phone yur are using?

Re: Data plan but can't access data

apgreen — Mon, 25 Mar 2019 01:40:48 GMT

Thanks. I changed the APN to be sp.mb.com and restarted the phone, but when I turn off my wifi and try Safari I still get the message "... because your iPhone is not connected to the internet". When I try the weather app I get the message "Could not activate cellular data network. You are not subscribed to a cellular data service". I see under Settings, General, About that it says my carrier is TELUS 16.0 even though it shows Public Mobile at the top of my phone and under Settings, Carrier it shows Public Mobile (when I click here it says "automatic".

Re: Data plan but can't access data

sandpublic — Mon, 25 Mar 2019 01:47:07 GMT

@apgreen wrote:
Thanks. I changed the APN to be sp.mb.com and restarted the phone, but when I turn off my wifi and try Safari I still get the message "... because your iPhone is not connected to the internet". When I try the weather app I get the message "Could not activate cellular data network. You are not subscribed to a cellular data service". I see under Settings, General, About that it says my carrier is TELUS 16.0 even though it shows Public Mobile at the top of my phone and under Settings, Carrier it shows Public Mobile (when I click here it says "automatic".

Are you sure the PM APN setting was selected? What type of iPhone is it?

Re: Data plan but can't access data

apgreen — Mon, 25 Mar 2019 01:48:17 GMT

I have an iPhone 4 with IOS 7.1.2

Re: Data plan but can't access data

sandpublic — Mon, 25 Mar 2019 01:52:45 GMT

@apgreen wrote:
I have an iPhone 4 with IOS 7.1.2

Hopefully this will help

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-on-my-iPhone-4/m-p/10174#M1520

Re: Data plan but can't access data

Anonymous — Mon, 25 Mar 2019 02:00:28 GMT

@apgreen wrote:
I have an iPhone 4 with IOS 7.1.2

This should have everything you need.