topic Re: Activation failed in Get Support

Activation failed

Fai — Tue, 04 Jan 2022 09:45:30 GMT

I already activated the sim card but there is still no signal or network on the phone. I re insert the sim, shut the phone agian but still nothing. I tried putting a different simcard and it did work. But when i put the public mobile sim again its still no network. Could u please help me

Re: Activation failed

BeachNBeer — Tue, 28 Dec 2021 23:49:40 GMT

@Fai Model of phone? Is it unlocked? Have you tried the sim card in another phone?

Re: Activation failed

Fai — Tue, 28 Dec 2021 23:50:57 GMT

Rogers said uts unlock ill try the simcard on another phone.

Re: Activation failed

Anonymous — Tue, 28 Dec 2021 23:55:28 GMT

@Fai : Yup...make/model. How old is the phone? Rogers still uses old GSM that this place doesn't. What carrier was the other SIM you tried?

Re: Activation failed

Anonymous — Wed, 29 Dec 2021 00:00:31 GMT

@Fai

Edit: call to rogers to check with them your device is unlocked

Re: Activation failed

Fai — Tue, 28 Dec 2021 23:57:15 GMT

Its working on another phone but its not working on its phone. The model is iphone 6s

Re: Activation failed

BeachNBeer — Tue, 28 Dec 2021 23:57:44 GMT

@Anonymous I know you don't like to be bothered. Just trying to give some information to you so please don't take offense. Normally the point of these forums is to try and help the customer to problem solve their issue so they dont have to contact Support.

Re: Activation failed

Anonymous — Tue, 28 Dec 2021 23:58:26 GMT

@Fai

check your device Compatibility

visit Here link to you review full information for any device.

visit Here link, to check it all Provider in Canada about compatibility with any device..

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Re: Activation failed

BeachNBeer — Wed, 29 Dec 2021 00:00:56 GMT

@Fai Ok great!!!. We know the sim card is working. So we also know it's an iPhone 6 that Rogers said they have unlocked.

So now please put your sim card in the iPhone 6. Connect the phone via wire to a computer and open iTunes. See if it pushes the final unlock process and do any other updates it pushes. Let us know if it worked. If it still doesn't after doing iTunes. Contact Rogers again to confirm if they did in fact send the unlock request.

Normally whatever provide sends the unlock request to the iPhone. And then you have to plug it in to iTunes to finalize the unlock. Keep us posted

Re: Activation failed

HALIMACS — Wed, 29 Dec 2021 00:01:15 GMT

@Fai wrote:
Its working on another phone but its not working on its phone. The model is iphone 6s

@Fai

I presume you've used this device before with another mobile provider, or is it "new" to you?

Check to ensure device isn't blacklisted.

Check the Status of Your Device in Canada | DeviceCheck.ca

Re: Activation failed

Anonymous — Wed, 29 Dec 2021 00:05:23 GMT

@Fai

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

and try manually selecting network "3G ONLY"

for iPhone visit Here link

or Here link

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

Re: Activation failed

Fai — Wed, 29 Dec 2021 00:07:44 GMT

Your right. This phone was black listed. This phone was actually lost then we reported it lost then a police called us that they found this phone. What can i do to remove it from the blacklist?

Re: Activation failed

BeachNBeer — Wed, 29 Dec 2021 00:10:58 GMT

@Fai Was it Rogers that you had to call to have it blacklisted? If so you'd have to call the provider that blacklisted it and ask them to remove the blacklist. Not sure what the actual process you'll have to go through however.

At least you figured out the problem. You will have to use an alternative phone for now until you resolve that issue. If you joined with a referral code for a $10 sign up bonus. That will be credited to your account within 72 hours of activation.

Happy Holidays!

Re: Activation failed

Anonymous — Wed, 29 Dec 2021 00:15:34 GMT

@Fai wrote:
Your right. This phone was black listed. This phone was actually lost then we reported it lost then a police called us that they found this phone. What can i do to remove it from the blacklist?

@Fai

Contact to DeviceCheck.ca

and send your report,

Re: Activation failed

BKNS27 — Wed, 29 Dec 2021 01:36:52 GMT

@Fai

You can go to your local Apple Genius Store to have them to unlock your iPhone 6S but you need to bring proof that your are the original owner.

Re: Activation failed

softech — Wed, 29 Dec 2021 02:05:20 GMT

@Fai did you try to reach out to Rogers? Maybe they can put if off the block list.

Re: Activation failed

darlicious — Wed, 29 Dec 2021 02:09:06 GMT

@Fai

If you originally asked Rogers to blacklist the phone then contact them to remove it from the blacklist. They are required to do this upon your request. It can take up to 72 hours for it to be removed.

Re: Activation failed

HALIMACS — Wed, 29 Dec 2021 02:11:17 GMT

@Fai wrote:
Your right. This phone was black listed. This phone was actually lost then we reported it lost then a police called us that they found this phone. What can i do to remove it from the blacklist?

OK, we're getting somewhere @Fai , glad I mentioned the device check option earlier, and that you took the time to check it.

Your best bet is to contact the latest mobile provider where it had active service and demonstrate to them you are the righteous owner of the device and go from there.

Presuming there are no outstanding monies owing to the mobile provider for the original purchase of the device, there should be minimal barriers to getting it delisted from the blacklisting.

Re: Activation failed

pkaraa — Wed, 29 Dec 2021 06:18:50 GMT

the SIM works, the phone you said works with another SIM... was that rogers SIM?

6S model also works with PM, I can verify that.

Now the blacklist part. Whoever reported that IMEI number to blacklist, only they can remove it form that list.(your case if rogers reported that then you need Rogers to clear it )

Within 3 days it can be used again.