topic why my plan currently has no data in Get Support

why my plan currently has no data

tianshu_z — Wed, 05 Jan 2022 08:55:11 GMT

My plan currently has no data. I am using the 30$ plan with 1G data as I am using auto pay. However I can't use any data and there is no data usage information on my account page. What's the reason for this? Thanks Sue

Re: why my plan currently has no data

ZfromVanC — Sun, 24 Mar 2019 17:31:51 GMT

Try checking the data settings on your phone, as well as restarting your phone.

Failing that you can contact a moderator through here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps.

Re: why my plan currently has no data

Lieux — Sun, 24 Mar 2019 17:33:32 GMT

@tianshu_z wrote:
My plan currently has no data. I am using the 30$ plan with 1G data as I am using auto pay. However I can't use any data and there is no data usage information on my account page. What's the reason for this? Thanks Sue

Did you just activate your Sim and plan?

Re: why my plan currently has no data

tianshu_z — Sun, 24 Mar 2019 17:34:00 GMT

No. I have beening using public mobile for many years.

Re: why my plan currently has no data

Lieux — Sun, 24 Mar 2019 17:34:40 GMT

@tianshu_z wrote:
No. I have beening using public mobile for many years.

Ok and it's the first time you have this issue?

Re: why my plan currently has no data

Anonymous — Sun, 24 Mar 2019 17:36:01 GMT

@tianshu_z wrote:
My plan currently has no data. I am using the 30$ plan with 1G data as I am using auto pay. However I can't use any data and there is no data usage information on my account page. What's the reason for this? Thanks Sue

If you're not seeing "data usage information on" your account page then you've likely used up all of the 1gb of the data in your plan.

Several options for you but they all cost money.

Re: why my plan currently has no data

tianshu_z — Sun, 24 Mar 2019 23:16:22 GMT

ok, I am contacting moderator to check.

Re: why my plan currently has no data

cavemantoronto — Mon, 25 Mar 2019 05:46:14 GMT

@tianshu_z wrote:
ok, I am contacting moderator to check.

Your account saying nothing in the data section usually means that it has all been used up. How much does your phone say you used in last month?

Re: why my plan currently has no data

srlawren — Mon, 25 Mar 2019 06:07:51 GMT

@tianshu_z wrote:
ok, I am contacting moderator to check.

@tianshu_z there isn't really anything for them to check. If your data plan is not showing in the lower section of the Overview page (the page you land on when you sign into your self-serve account), then you have used up your plan data for your current cycle.