topic Re: AutoPay - is my card registered? in Get Support

AutoPay - is my card registered?

GreatCanadian — Wed, 05 Jan 2022 08:55:07 GMT

Hi all,

I believe that I am registered for Autopay, but want to be entirely sure before my cycle is over. This is my first time using Public Mobile. I signed up for a 30 day plan, and quite content, and have pre-scheduled a new 90 day play for my next cycle. When doing this I see the following:

If I am registered for Autopay, do I need to add funds to the account? I assumed they would be taken out automatically.

According to this shot, Autopay is active.

If so, why am I getting the above message? Well, actually I don't care about the message if autopay is set properly!! Thanks.

Re: AutoPay - is my card registered?

ShawnC13 — Tue, 16 Jan 2018 14:46:45 GMT

@GreatCanadian, I think you are getting the message because it is letting you know that your card will be charged the new amount. The plan change page is just stating that you don't have enough in your availalbe funds for that change. On renewal time the system takes community rewards and avaialable funds from what is owing and then the remainder is charged to your CC if you have autopay set up.

Re: AutoPay - is my card registered?

GreatCanadian — Tue, 16 Jan 2018 14:48:36 GMT

Thanks for your quick response. And I agree with what you are saying. I just need to be sure that I don't have to "top up" the account which is what the message is telling me I need to do. Am I correct in that assumption?

Re: AutoPay - is my card registered?

ShawnC13 — Tue, 16 Jan 2018 15:04:42 GMT

@GreatCanadian, I wouldn't top up. The thing to remember is during the renewal process if you login on the date it says your plan will renew it may say expired. DON'T do anything. I find the renewal date in the Rewards Tab to be a more accurate date when the payment actually is taken from your credit card.

Re: AutoPay - is my card registered?

SD08 — Tue, 16 Jan 2018 16:28:31 GMT

@GreatCanadian Your name and account number are visible in your second snapshot. You should edit that info out of that pic because this is a public forum.

Re: AutoPay - is my card registered?

GreatCanadian — Tue, 16 Jan 2018 16:56:04 GMT

**bleep**, I thought I had that cropped out!! THANKS!!