topic Activation in Get Support

Activation

ShawnR3 — Wed, 05 Jan 2022 08:55:06 GMT

when activate my SIM, I want move my former Freedom Mobile phone# to Public Mobile AC#.

your guys told me to reactivate My former Freedom AC#. Now it is reactivated. Anybody at PublicMobile can finish it for me!

Re: Activation

Lieux — Sun, 24 Mar 2019 16:31:12 GMT

@ShawnR3 wrote:
when activate my SIM, I want move my former Freedom Mobile phone# to Public Mobile AC#.
your guys told me to reactivate My former Freedom AC#. Now it is reactivated. Anybody at PublicMobile can finish it for me!

Did you ask to the moderator..here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 ?

Re: Activation

ShawnR3 — Sun, 24 Mar 2019 17:00:21 GMT

yesterday, I can only call out, but can not receive call in due to activation not successfully done. Public Mobile guy told my reactivated my former Freedom AC#. Now it is reactivated, Can you PublicMobile guys finish activation for me?

Re: Activation

Anonymous — Sun, 24 Mar 2019 16:53:40 GMT

@ShawnR3

If you're in an on-going conversation with the moderators then you need to send that private information to them via private message. Not here.

Re: Activation

Lieux — Sun, 24 Mar 2019 16:53:56 GMT

Don't post any personal information here..it'a public forum..click on the 3 dots right up in your message to change that..

Re: Activation

computergeek541 — Sun, 24 Mar 2019 16:54:51 GMT

@ShawnR3 wrote:
when activate my SIM, I want move my former Freedom Mobile phone# to Public Mobile AC#.
your guys told me to reactivate My former Freedom AC#. Now it is reactivated. Anybody at PublicMobile can finish it for me!

If it lets you, you can normally request the number porting yourself inside your self-serve account. If the option isn"t available because of a failed previous attempt, please contact moderators as suggested earlier.

Re: Activation

sandpublic — Sun, 24 Mar 2019 17:00:21 GMT

@ShawnR3 wrote:
when activate my SIM, I want move my former Freedom Mobile phone# to Public Mobile AC#.
your guys told me to reactivate My former Freedom AC#. Now it is reactivated. Anybody at PublicMobile can finish it for me!

@computergeek541 just posted in another thread on how do the number change here:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/phone-number/m-p/343338#M64511

Re: phone number

ShawnR3 — Sun, 24 Mar 2019 17:07:52 GMT

I tried as you told me, but it said phone no is not valid, why?

Re: phone number

Lieux — Sun, 24 Mar 2019 17:11:44 GMT

@ShawnR3 wrote:
I tried as you told me, but it said phone no is not valid, why?

Did you write to the moderator with your phone number with koodo?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

THEY will help you...

Re: Activation

sandpublic — Sun, 24 Mar 2019 17:16:47 GMT

@ShawnR3 wrote:
yesterday, I can only call out, but can not receive call in due to activation not successfully done. Public Mobile guy told my reactivated my former Freedom AC#. Now it is reactivated, Can you PublicMobile guys finish activation for me?

So you need to click on the envelope above open the message from the moderator that asked you to reactivate your FM account and let him know that the reactivation was done by replying to the original message.

Re: phone number

computergeek541 — Sun, 24 Mar 2019 19:20:29 GMT

@Lieux wrote:
@ShawnR3 wrote:
I tried as you told me, but it said phone no is not valid, why?
Did you write to the moderator with your phone number with koodo?
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
THEY will help you...

This person is coming from Freedom Mobile, atlthough yes, Shawn will have to contact the moderators if the self-serve system isn't letting him submit the request.

Re: phone number

Lieux — Sun, 24 Mar 2019 19:23:18 GMT

@computergeek541 a écrit :
@Lieux wrote:
@ShawnR3 wrote:
I tried as you told me, but it said phone no is not valid, why?
Did you write to the moderator with your phone number with koodo?
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
THEY will help you...
This person is coming from Freedom Mobile, atlthough yes, Shawn will have to contact the moderators if the self-serve system isn't letting him submit the request.

Thank you! I was mixed up with another thread...

Re: phone number

computergeek541 — Sun, 24 Mar 2019 19:49:26 GMT

@Lieux wrote:
@computergeek541 a écrit :
@Lieux wrote:
@ShawnR3 wrote:
I tried as you told me, but it said phone no is not valid, why?
Did you write to the moderator with your phone number with koodo?
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
THEY will help you...
This person is coming from Freedom Mobile, atlthough yes, Shawn will have to contact the moderators if the self-serve system isn't letting him submit the request.
Thank you! I was mixed up with another thread...

It was in a different thread, but there were two different people there asking questions, so I moved these messages back to the original thread that ShawnR3 had created.