topic Re: Calls getting dropped in Get Support

Calls getting dropped

Azure — Wed, 05 Jan 2022 08:55:01 GMT

Hello. The last few phone calls that I've been on, the calls got dropped. Today, it happened twice: After about 15 minutes, the call got dropped. I called back, and 15 minutes into the new call, the call was dropped again. The same scenario happened several weeks ago, as well. (These are in-province long-distance calls.)

Thank you for any advice.

Re: Calls getting dropped

Anonymous — Sun, 24 Mar 2019 15:09:20 GMT

@Azure - Were all calls made from the same location? Any chance there is a weak signal there? Also, were the calls to the same person? perhaps the problem is on their end?

Would you be able to try your SIM in another phone, to rule out issues with the phone?

Re: Calls getting dropped

Lieux — Sun, 24 Mar 2019 16:35:09 GMT

@Azure wrote:
Hello. The last few phone calls that I've been on, the calls got dropped. Today, it happened twice: After about 15 minutes, the call got dropped. I called back, and 15 minutes into the new call, the call was dropped again. The same scenario happened several weeks ago, as well. (These are in-province long-distance calls.)

Thank you for any advice.

Did you check on your settings on your phone? Only calls less than 15 minutes..?

Re: Calls getting dropped

Psygineer — Sun, 24 Mar 2019 21:35:20 GMT

Calls dropping on non-landline to non-landline calls are not that uncommon regardless of carrier I have found. If either party happens to be in a weaker area the call drops especially if they have a weak antenna. Weather can make the call drop. Since I have been on PM, yes it happens a little more often then it used to, but I've always attributed that to being in the heart of Rogers country and a bit far from the nearest Bell tower.

Re: Calls getting dropped

Azure — Thu, 18 Apr 2019 21:04:30 GMT

Hello, and thank you for the responses. The calls that have been getting dropped after the 15 minute mark are from my cell to a landline within province. This happens every time I talk to someone at that landline-number. I have also been having calls dropped when I call out-going from my cell to call centres, like service providers and banks. Those do not take 15 minutes to drop. They can drop anywhere from a couple of minutes to a few minutes. Just today, I had one drop (while on hold) to a bank call centre after 1 minute. I re-dialed and was back on hold for six minutes, after which the call dropped again. I thought the issue was on the bank's call-centre end, so I decided to try another toll-free number. I was on hold, then speaking to a rep, and then the call dropped again, mid-conversation, after 8 minutes. This happened a couple of times last week, as well, to another service provider (not a bank). Thank you.

Re: Calls getting dropped

Lieux — Thu, 18 Apr 2019 21:32:11 GMT

@Azure wrote:
Hello, and thank you for the responses. The calls that have been getting dropped after the 15 minute mark are from my cell to a landline within province. This happens every time I talk to someone at that landline-number. I have also been having calls dropped when I call out-going from my cell to call centres, like service providers and banks. Those do not take 15 minutes to drop. They can drop anywhere from a couple of minutes to a few minutes. Just today, I had one drop (while on hold) to a bank call centre after 1 minute. I re-dialed and was back on hold for six minutes, after which the call dropped again. I thought the issue was on the bank's call-centre end, so I decided to try another toll-free number. I was on hold, then speaking to a rep, and then the call dropped again, mid-conversation, after 8 minutes. This happened a couple of times last week, as well, to another service provider (not a bank). Thank you.

Strange...did you write a private message to the moderator...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 ? They can investigate your line and say to you if it's on their hands or not. Waiting time is few hours to 2 days.

Re: Calls getting dropped

Azure — Fri, 19 Apr 2019 13:56:17 GMT

@Lieux Thank you. I will do that.

Re: Calls getting dropped

GETITGIRL — Tue, 07 May 2019 21:46:55 GMT

I've been experiencing dropped calls for the past 3 days. every time it gets shorter and shorter before it drops from 10-15min now 3-5 min. day or evening. WHAT'S GOING ON?

Re: Calls getting dropped

geopublic — Tue, 07 May 2019 21:52:45 GMT

@GETITGIRL wrote:
I've been experiencing dropped calls for the past 3 days. every time it gets shorter and shorter before it drops from 10-15min now 3-5 min. day or evening. WHAT'S GOING ON?

@GETITGIRLMany similar complaints not sure if there is a fix yet. You can click here

and let Public Mobile know maybe they can investigate further.

Re: Calls getting dropped

Metal1967 — Tue, 07 May 2019 21:56:55 GMT

Dropped calls....today...same number..dropped call every 6-7 minutes...issue is NOT fixed...

Re: Calls getting dropped

Metal1967 — Tue, 07 May 2019 21:59:11 GMT

Dont offer message a mod answer...it iswhat it is.......