topic Porting in Get Support

Porting

RBF — Wed, 05 Jan 2022 08:54:57 GMT

I have sent 2 private messages to Moderator _team regarding incomplete previous provider acc# and pin info when trying to port my # and registering my PM sim. Do you know when I can expect a reply? Thks.

Re: Porting

mimmo — Sun, 24 Mar 2019 13:51:07 GMT

It appears 48 hours mod reply time. no need to send multiple messages.

your old sim should still work in most incomplete porting situations.

also keep your alternate phone number close if possible you might receive a call on that phone from the porting team to complete failed port.

Re: Porting

Alex888 — Sun, 24 Mar 2019 13:54:08 GMT

@RBF It may take longer than 2 days right now, the moderators have been very busy this week.

Re: Porting

RBF — Sun, 24 Mar 2019 13:56:13 GMT

Thanks. 👍🏻

Re: Porting

EdN — Sun, 24 Mar 2019 14:04:31 GMT

I just ported over yesterday, once I provided account number and IMEI info they had it all done in a couple of hours

Re: Porting

Muldersarah7989 — Sun, 24 Mar 2019 16:24:34 GMT

Cant port over my koodo prepaid numebr and have message the moderator no answer

Re: Porting

sandpublic — Sun, 24 Mar 2019 16:30:53 GMT

@Muldersarah7989 wrote:
Cant port over my koodo prepaid numebr and have message the moderator no answer

Depending on how busy they are it can take up to 48 hours to respond. Be patient they will get back to you or you will receive a text from them that the port was completed.

Re: Porting

jonathanlee — Sun, 05 May 2019 03:10:44 GMT

When switching to PM, I had my number ported over via London Drugs. They were very helpful and saw the process through to the end, making the porting over seamless. Sometimes, I find it easier to let the professionals do their job. Just don’t go to Walmart to switch over to PM.