topic data used while I was gone? in Get Support

data used while I was gone?

ohlala_PM — Wed, 05 Jan 2022 08:54:45 GMT

Hi everyone,

I was gone for a week last week. I was surprised to find that there was data used during the period when I was away. Do you know why?

Re: data used while I was gone?

MoreYummy — Mon, 15 Jan 2018 16:47:14 GMT

YOu are gone but your phone is still active, many app nowaday uses data on background even if your phone's screen isnt on.

Re: data used while I was gone?

ShawnC13 — Mon, 15 Jan 2018 16:47:25 GMT

@ohlala_PM, when you say gone did you have your phone with you? Weere you out of the country or out of Province or was phone completely turned off?

Re: data used while I was gone?

will13am — Mon, 15 Jan 2018 16:50:45 GMT

I lot of customers question the data usage meter. Fact is the meter is legal tender. The discrepancies compared to personal metering is explanable. There are lot of times and situations where data is being consumed and we may not have accounted for it.

Re: data used while I was gone?

ohlala_PM — Mon, 15 Jan 2018 16:52:06 GMT

Hi ShawnC13,

thank you for asking.

I purchased the add on roaming plan with PM for my US visit. I found the data usage questionable!

Re: data used while I was gone?

mimmo — Mon, 15 Jan 2018 17:00:29 GMT

I have always used a data tracking app like datawitness pm or my data manager. and both are typically bang on with usage compared to what PM shows.

Re: data used while I was gone?

ohlala_PM — Mon, 15 Jan 2018 17:12:21 GMT

my question is --- I was away, I assumed my data usage could be "none", how come PM shown I used xxx MB

Re: data used while I was gone?

ute1978 — Mon, 15 Jan 2018 17:41:07 GMT

@ohlala_PM wrote:
my question is --- I was away, I assumed my data usage could be "none", how come PM shown I used xxx MB

What do you mean by "away"? Out of country?

Please answer @ShawnC13 questions.

Re: data used while I was gone?

ute1978 — Mon, 15 Jan 2018 17:51:48 GMT

I see you were in the US. Did you cross the border via car and switched on the phone in hope that the US add on kicks in?

Probably the phone was still in range of a Canadian tower and used Canada data until you left that range.

The same applies when you returned.

In your usage history you can see the date when data was used.

Re: data used while I was gone?

ohlala_PM — Mon, 15 Jan 2018 19:21:16 GMT

Philadelphia!! for sure not within reach of Canada tower.

Re: data used while I was gone?

ohlala_PM — Tue, 16 Jan 2018 22:11:12 GMT

Thank you for asking. I was out of the country. Went to Philly, USA!