topic Re: Meet the Oracles! in Get Support

autopay

lcarpen — Wed, 05 Jan 2022 08:54:34 GMT

I was wondering if the autopay system has been fixed. I have autopay. Billing cycle every 90 days. I have been a customer for two billing cycles now and both times autopay failed and I ended up having my phone number disconnected. The first time I managed to get help and have it solved within three hours. The next time I was out of town when it happened and was not able to get any help. I was without service for three days. No one answered my messages for days, then I finally made a payment myself and immediately was reconnected to service. I will be out of town again when the autopayment is supposed to happen. Is there any way I can be assured I won't lose service again while out of town? If I make a payment ahead of time and then autopay goes through, does that mean I am paying twice for my 90 day plan? I can't afford to make a double payment.

please contact me. lcarpen@telusplanet.net

thanks

Lisa

Re: Meet the Oracles!

Rockdaddy22 — Sat, 13 Jan 2018 19:35:11 GMT

You can make the payment manually beforehand. Just make sure to load enough money to your account, I do it all the time.

Re: autopay

Luddite — Sat, 13 Jan 2018 19:56:47 GMT

Just follow @Rockdaddy22's advice. Available Funds and Rewards are used before taking an autopayment. https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391#M10445

Re: autopay

computergeek541 — Sat, 13 Jan 2018 21:41:49 GMT

The disconnection isn't something that usually happens with most customers. The eroneousy error messages in the self-serve accounts remain.

Re: autopay

911onFire — Sat, 13 Jan 2018 22:15:21 GMT

Hey @lcarpen, if you pay ahead of time, you won't get double billed. It'll show up as a credit to your account and fund your bill. That's how they seem to do it on auto pay. It goes to the credit, which pays your bill.

Re: autopay

will13am — Sun, 14 Jan 2018 15:24:41 GMT

I think auto pay is one of the more robust features in the self serve. I have never experienced any kind of failure.

Re: autopay

lcarpen — Wed, 24 Jan 2018 20:25:49 GMT

thanks for the answer about autopay. Can anyone tell me if public mobile plans on fixing the autopay glitch? I have been given advice to simply make a payment. But what is autopay for if it doesn't work? The whole point of autopay is so that you don't have to think to make a payment... or if you are out of the country and can't make a payment at that time. Autopay is meant as a convienience. It's the convienience that I want.

Re: autopay

Luddite — Wed, 24 Jan 2018 20:58:02 GMT

@lcarpen wrote:
thanks for the answer about autopay. Can anyone tell me if public mobile plans on fixing the autopay glitch? I have been given advice to simply make a payment. But what is autopay for if it doesn't work? The whole point of autopay is so that you don't have to think to make a payment... or if you are out of the country and can't make a payment at that time. Autopay is meant as a convienience. It's the convienience that I want.

We assume this bug is being studied for extermination. BUT nothing you/we can do but stay tuned and alert for errors.

Some ideas for coping in here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827