topic Re: Phone number not activated for a week in Get Support

Phone number not activated for a week

Simbaris — Wed, 05 Jan 2022 08:54:14 GMT

Anyone experienced this ? It has almost been a week now and phone numbber is still not activated, cant get text, call and data.. Account is all setup but just no service displayed on phone. I am beginning to thinkk it is not a good idea to witch to Public Mobile..

Re: Phone number not activated for a week

sandpublic — Sat, 23 Mar 2019 20:47:50 GMT

@Simbaris wrote:
Anyone experienced this ? It has almost been a week now and phone numbber is still not activated, cant get text, call and data.. Account is all setup but just no service displayed on phone. I am beginning to thinkk it is not a good idea to witch to Public Mobile..

That doesn't sound right. Are you porting your number from another provider? When you login to your account is your plan showing correctly?

Re: Phone number not activated for a week

TheGx — Sat, 23 Mar 2019 20:48:18 GMT

Happened to me for over 24 hours, and I wrote private message to moderator team and they fixed everything, I hope they can help you soon too, have you wrote them yet?

Here is the link to what happened to me:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activated-Sim-over-3-hours-ago-still-emergency-calls-only/td-p/331378https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activated-Sim-over-3-hours-ago-still-emergency-calls-only/td-p/331378

It was fustrating, but it was worth the wait to switch to Public and save $.

Re: Phone number not activated for a week

TheGx — Sat, 23 Mar 2019 20:51:41 GMT

Press this link to write private message to moderator team, they can help you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number not activated for a week

Gregmt — Sun, 24 Mar 2019 22:50:32 GMT

I am not sure but it seems that you may have tried to port in an old number from another cell provider which you were with. If this is the case it seem that the port did not work. Not to worry , yo ucan log into your online Public Mobile account and click on " Change My Number". From there you will click on " Bring a number form another provider". Make sure to enter the account number of the old cell provider , PIN and phone number that you are trying to port from your old provider. If you have entered the correct info this port should work within 3 hours if it is a cell number you are porting. Try making a call to the old cell provider you are porting the number from and if it was successful then you Public Mobile cell should ring.

Cheers