topic Re: Invalid Public Mobile SIM Card in Get Support

Invalid Public Mobile SIM Card

Sorcerer — Wed, 05 Jan 2022 08:54:04 GMT

Hello,

I purchased a Public Mobile SIM card last year with intention to use it but then did not and I put it in storage. I now would like to create a new PM account for my son and so I decided to use the PM SIM card that purchased last year. When I tried to set up a new account with it, I received a message stating that the PM SIM card is invalid. What can be done about this? Thanks very much. Cheers, Carl

Re: Invalid Public Mobile SIM Card

Pizzaeh — Sat, 23 Mar 2019 19:12:35 GMT

@Sorcerer wrote:
Hello,

I purchased a Public Mobile SIM card last year with intention to use it but then did not and I put it in storage. I now would like to create a new PM account for my son and so I decided to use the PM SIM card that purchased last year. When I tried to set up a new account with it, I received a message stating that the PM SIM card is invalid. What can be done about this? Thanks very much. Cheers, Carl

@Sorcerer at what point did you see the invalid SIM card message?

Was it when you were entering the SIM card#?

During the activation process online, did you go back to a previous page at all?

Further questions to follow based on the additional details...

Re: Invalid Public Mobile SIM Card

spointer — Sat, 23 Mar 2019 19:15:43 GMT

if you have not used a sim card in a period of time i believe it will expire. this happened to my son and i had to buy a new card.

Re: Invalid Public Mobile SIM Card

DeePM — Sat, 23 Mar 2019 19:19:37 GMT

hello

Make sure you have entered the SIM Card# on the back of the new card.

Re: Invalid Public Mobile SIM Card

sandpublic — Sat, 23 Mar 2019 19:30:51 GMT

@Sorcerer wrote:
Hello,

I purchased a Public Mobile SIM card last year with intention to use it but then did not and I put it in storage. I now would like to create a new PM account for my son and so I decided to use the PM SIM card that purchased last year. When I tried to set up a new account with it, I received a message stating that the PM SIM card is invalid. What can be done about this? Thanks very much. Cheers, Carl

That error usually occurs if the SIM has been previously activated. Are you sure it's a PM card? What happens when you put the SIM card in the phone?

Re: Invalid Public Mobile SIM Card

Sorcerer — Sat, 23 Mar 2019 19:33:53 GMT

Hi there,

Yes, it is definitely a PM SIM card. It's still attached in the plastic credit card sized frame thingy as we received it and it has never been detached and placed into a phone. Should I still try inserting it into a phone? Thanks.

Re: Invalid Public Mobile SIM Card

sandpublic — Sat, 23 Mar 2019 19:35:04 GMT

@Sorcerer wrote:
Hi there,

Yes, it is definitely a PM SIM card. It's still attached in the plastic credit card sized frame thingy as we received it and it has never been detached and placed into a phone. Should I still try inserting it into a phone? Thanks.

Yes and let us know what happens

Re: Invalid Public Mobile SIM Card

Pizzaeh — Sat, 23 Mar 2019 19:37:24 GMT

@Sorcerer wrote:
Hi there,

Yes, it is definitely a PM SIM card. It's still attached in the plastic credit card sized frame thingy as we received it and it has never been detached and placed into a phone. Should I still try inserting it into a phone? Thanks.

Hi @Sorcerer, at what point did you see the invaid SIM card error?

Try logging into the online account the SIM card was activated with; what does Account Status say?

Re: Invalid Public Mobile SIM Card

sandpublic — Sat, 23 Mar 2019 19:39:00 GMT

@sandpublic wrote:
@Sorcerer wrote:
Hi there,

Yes, it is definitely a PM SIM card. It's still attached in the plastic credit card sized frame thingy as we received it and it has never been detached and placed into a phone. Should I still try inserting it into a phone? Thanks.
Yes and let us know what happens

Also make sure that the SIM card number on the back of the card matches what's on the packaging. Of not make sure you are entering the number that is on the back of the card correctly.

Re: Invalid Public Mobile SIM Card

Sorcerer — Sat, 23 Mar 2019 19:41:30 GMT

I saw the invalid SIM card message after I entered all of the information on the new account set up page. Then, instead of advancing to the next page, I saw the same page I had been on and there was red text next to the SIM card field saying "Invalid SIM card", or words to that effect.

Re: Invalid Public Mobile SIM Card

Sorcerer — Sat, 23 Mar 2019 19:42:37 GMT

Yes, I did that. Number on the back of the card matches that on the SIM card itself.

Re: Invalid Public Mobile SIM Card

Sorcerer — Sat, 23 Mar 2019 19:43:02 GMT

Ok, will do, tks.

Re: Invalid Public Mobile SIM Card

Pizzaeh — Sat, 23 Mar 2019 19:45:32 GMT

@Sorcerer wrote:
I saw the invalid SIM card message after I entered all of the information on the new account set up page. Then, instead of advancing to the next page, I saw the same page I had been on and there was red text next to the SIM card field saying "Invalid SIM card", or words to that effect.

Ok, so then what happened next? You were never able to make it past that page, is that right? You never made it to the payment step?

I would try the SIM card in the phone and see if you can make outgoing calls.

Try logging into the online account and check the Account Status; the SIM card may have been activated.

If you made it to the payment step, you can check your cc online to see if there is a charge.

Re: Invalid Public Mobile SIM Card

sandpublic — Sat, 23 Mar 2019 19:44:38 GMT

@Sorcerer wrote:
I saw the invalid SIM card message after I entered all of the information on the new account set up page. Then, instead of advancing to the next page, I saw the same page I had been on and there was red text next to the SIM card field saying "Invalid SIM card", or words to that effect.

Ok, try this clear the cache on your browser restart your computer and try the activation again to see if it works,

Re: Invalid Public Mobile SIM Card

sandpublic — Sat, 23 Mar 2019 19:47:41 GMT

@spointer wrote:
if you have not used a sim card in a period of time i believe it will expire. this happened to my son and i had to buy a new card.

No, that is not true Maybe it was a bad SIM card in you case but they don't expire.

Re: Invalid Public Mobile SIM Card

Sorcerer — Sat, 23 Mar 2019 19:49:34 GMT

Correct, I never made it to the payment step.

Ok, I just inserted the SIM card into my wife's Samsung A8 android phone (she is already a PM customer). Phone booted up fine. Under settings, about phone, the phone number is listed as unknown. What should I be looking for?

Re: Invalid Public Mobile SIM Card

Sorcerer — Sat, 23 Mar 2019 19:50:39 GMT

Just tried to make a call and a message popped up saying "Not Registered on Network"

Re: Invalid Public Mobile SIM Card

Sorcerer — Sat, 23 Mar 2019 19:52:44 GMT

Also, the only PM account we have is my wife's account which is not related to this SIM card that I bought for myself but never used.

Re: Invalid Public Mobile SIM Card

sandpublic — Sat, 23 Mar 2019 19:54:17 GMT

@Sorcerer wrote:
Just tried to make a call and a message popped up saying "Not Registered on Network"

Means it's not activated so try the activation again. If it doesn't work then you need to send a private message to the @CS_Agent and they will resolve it.

Re: Invalid Public Mobile SIM Card

Pizzaeh — Sat, 23 Mar 2019 19:54:44 GMT

@Sorcerer wrote:
Just tried to make a call and a message popped up saying "Not Registered on Network"

Okay, good. We've established that the SIM card was likely not activated yet.

As @sandpublic suggested, close the browser down, re-open it and clear the browser cache.

Start the activation process from the beginning.

When you're filling everything out, double-check that the SIM card # is correct.

See if you can get by the page where the SIM card# is entered.