topic how do I complete activation? in Get Support

how do I complete activation?

elhota — Wed, 05 Jan 2022 08:53:54 GMT

I just opened an account and received a text that says to go to publicmobile.ca, click Contact us and complete the SIM & Activation online form. I cannot find the Contact us in the website. Where is this located?

Right now I can dial out but I do not receive any incoming calls.

Do I need to complete this SIM & Activation online form? How do I do this?

Re: how do I complete activation?

Anonymous — Sat, 23 Mar 2019 18:10:07 GMT

Hi @elhota Did you activate on-line (yourself), or did you do it in store? Did you ask for a number transfer (port) during activation? Was there any sort of error during activation?

If you asked for a number transfer, and are able to call out, then your number transfer has not yet completed. Your old SIM card should still allow you to make/receive calls on your old number. BTW, what plan did you take?

Re: how do I complete activation?

Anonymous — Sat, 23 Mar 2019 18:22:50 GMT

@elhota wrote:
I just opened an account and received a text that says to go to publicmobile.ca, click Contact us and complete the SIM & Activation online form. I cannot find the Contact us in the website. Where is this located?
Right now I can dial out but I do not receive any incoming calls.
Do I need to complete this SIM & Activation online form? How do I do this?

It sounds like you got activated in a store. Then the system instructed you to come here. I can see why you might be confused.

In the upper right of this page is an orange link saying My Account. Click on that and on the right side you can go about setting up the self-serve account.

But maybe you just have a new SIM and are wondering what to do with it. Let us know.

Re: how do I complete activation?

computergeek541 — Sat, 23 Mar 2019 21:53:58 GMT

@elhota wrote:
I just opened an account and received a text that says to go to publicmobile.ca, click Contact us and complete the SIM & Activation online form. I cannot find the Contact us in the website. Where is this located?
Right now I can dial out but I do not receive any incoming calls.
Do I need to complete this SIM & Activation online form? How do I do this?

This text message is sent out to customers who have requested a number to be transfered to Public Mobile whenever the phone number portability requested has failed.

First off, there is no such form to use. The only way for you to contact Public Mobile is by sending a private messaage to the moderators by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Most of the time for porting a number, you should only be using just the account number. If by some chance you are coming from Speakout or Petro Canada Mobility, you'll need the IMEI number on file with them. Otherwise, stick to just the older carrier's account number and provide that to the Public Mobile moderators along with the phone number that you wish to transfer to Public as well as the person's name who is attached to the old carrier's account.

Re: how do I complete activation?

elhota — Sun, 31 Mar 2019 13:49:39 GMT

Yes, I activated online. It ported over to Public around 17 hours after submitting the online application. All's well now. I chose the $15/month plan. Do you know what the charges are if I exceed 100 minutes per month talk time?

Re: how do I complete activation?

Metal1967 — Sun, 31 Mar 2019 13:51:51 GMT

@elhota wrote:
Yes, I activated online. It ported over to Public around 17 hours after submitting the online application. All's well now. I chose the $15/month plan. Do you know what the charges are if I exceed 100 minutes per month talk time?

@elhota

No xtra charges...once minuites are gone they are gone...but you can always buy a talk addon if you need more minutes.

Re: how do I complete activation?

Pizzaeh — Sun, 31 Mar 2019 13:53:03 GMT

@elhota wrote:
Yes, I activated online. It ported over to Public around 17 hours after submitting the online application. All's well now. I chose the $15/month plan. Do you know what the charges are if I exceed 100 minutes per month talk time?

$0.00. Once you use up 100 minutes, you can't make any further calls. You can purchase a talk add-on for additional minutes,or renew your plan early - you'll have to contact the moderators to renew a plan early.

Re: how do I complete activation?

elhota — Sun, 31 Mar 2019 13:53:49 GMT

Great, good to know. Thanks!