topic Re: can't get incoming calls in Get Support

can't get incoming calls

jlai — Wed, 05 Jan 2022 08:53:52 GMT

I have activated my sim card, but I can't get any incoming calls, it goes directly to voicemail without ringing, I already have access to data and making outgoing calls, the only problem was the incoming calls.

Re: can't get incoming calls

KingKdot416 — Wed, 10 Jan 2018 00:49:21 GMT

Try messaging a mod and tell them about your issue. What kind of plan do you have? Maybe your in an area with not the best signal so it can’t pick up on the calls. But messaging a mod and telling them about this would be the best solution, they are always looking to help and they find a solution really quickly!

Re: can't get incoming calls

NDesai — Wed, 10 Jan 2018 01:03:10 GMT

@jlai Did you port in your number? If yes, seems like there is an error in porting process or it is not processed yet. Either way, you will need to send a private message to the Moderator_Team with your account info.

Re: can't get incoming calls

jlai — Wed, 10 Jan 2018 02:57:26 GMT

I did send the issue to Mid with account details. No response...

Re: can't get incoming calls

Abdullahjedaan — Wed, 10 Jan 2018 03:02:42 GMT

Did they fix it or not yet ?

Re: can't get incoming calls

jlai — Wed, 10 Jan 2018 03:03:51 GMT

No, there is no response. Still not working. It has been over an hour

Re: can't get incoming calls

Lg85 — Wed, 10 Jan 2018 03:15:29 GMT

@jlai

Looks like you will need to wait for a response from the moderators tomorrow morning. Their availability is as follows:

from Mon-Friday 9am (EDT) to 9pm (EDT) and Friday, Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Re: can't get incoming calls

fsm7268 — Wed, 10 Jan 2018 12:21:56 GMT

It happened to me too when I ported in. Just be patient and send mod-team another message. They will fix it for you.

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

Re: can't get incoming calls

jlai — Wed, 10 Jan 2018 15:22:05 GMT

I am still waiting since yesterday. It is now 10:30 am. Still have not receive any updates from the MOD..

Very upset with the service, specially i am a new customer. Think about to change to another provider.

Re: can't get incoming calls

Michael77 — Wed, 10 Jan 2018 16:06:26 GMT

@jlai wrote:
I am still waiting since yesterday. It is now 10:30 am. Still have not receive any updates from the MOD..

Very upset with the service, specially i am a new customer. Think about to change to another provider.

@jlai,

Hopefully the mods will get to you soon.

I will tag them for you. @CS_Agent

Re: can't get incoming calls

Rabbi — Wed, 10 Jan 2018 16:38:49 GMT

hi @jlai

in order that the mod shulde fix the prablom asap

you shulde include in your msg to the mod

your name
account number
email
your 4 digit account pin
phone number

and your info from where your port your number

your old privder
your name
account number
4 digit pin

Re: can't get incoming calls

Rabbi — Wed, 10 Jan 2018 16:40:47 GMT

hi @jlai

inbetween you can put back your old sim card from your old privder its will still work till public mobil will finnish to port the number

Re: can't get incoming calls

jlai — Wed, 10 Jan 2018 17:54:12 GMT

I received Mods email just an hour ago, mentioned porting is completed.

I have restarted the phone. They only fixed the incoming calls.

Texting still not working.

P.S. I posted my number yesterday. It is almost a day, and still have problem. I have been waiting patiently.

Re: can't get incoming calls

fsm7268 — Wed, 10 Jan 2018 21:05:20 GMT

Have you messaged them again? It took me more than 12 hours to get my number completely ported. Hope it get fixed soon.

Re: can't get incoming calls

Michael77 — Wed, 10 Jan 2018 21:07:58 GMT

@jlai wrote:
I received Mods email just an hour ago, mentioned porting is completed.

I have restarted the phone. They only fixed the incoming calls.

Texting still not working.

P.S. I posted my number yesterday. It is almost a day, and still have problem. I have been waiting patiently.

@jlai,

Did your issue get resolved?

Re: can't get incoming calls

jlai — Wed, 10 Jan 2018 21:45:39 GMT

Yes. It has been resolved. Take a bit longer than expected. But everything is good now

Re: can't get incoming calls

Michael77 — Wed, 10 Jan 2018 21:48:22 GMT

@jlai wrote:
Yes. It has been resolved. Take a bit longer than expected. But everything is good now

I am so happy to hear you are up and running! Enjoy the great network!

Thanks, @CS_Agent!

Re: can't get incoming calls

jeewanpersaud — Mon, 02 Apr 2018 16:58:32 GMT

I changed my phone number but cant get incoming calls.

Outgoing/incoming Text Works

Outgoing Calls Works

Re: can't get incoming calls

srlawren — Mon, 02 Apr 2018 18:42:05 GMT

@jeewanpersaud have you rebooted your phone since changing the phone number?