topic Re: Getting frustrated in Get Support

Getting frustrated

LaraH — Wed, 05 Jan 2022 08:53:49 GMT

My husband is trying to change his phone plan. But when he tries to log in to his account it says it doesn't exist. When he tries to do sign up it says his phone number already exists. I asked this question yesterday and was suggested to contact a moderator. I did this and still nothing. Nobody has contacted me back.

Re: Getting frustrated

missorange — Sat, 23 Mar 2019 15:45:23 GMT

did you try "forget your password"

Re: Getting frustrated

lheintzman — Sat, 23 Mar 2019 15:45:34 GMT

Think the Mods are up to their whatzizz in problems this weekend, so it might take a while to fix this.

(Assuming you've cleared your cache and cookies, tried a different browser, and have typed the correct email and PW.)

Sorry about the wait. It's definitely a PM weakness.

Re: Getting frustrated

Pizzaeh — Sat, 23 Mar 2019 16:30:16 GMT

@LaraH wrote:
My husband is trying to change his phone plan. But when he tries to log in to his account it says it doesn't exist. When he tries to do sign up it says his phone number already exists. I asked this question yesterday and was suggested to contact a moderator. I did this and still nothing. Nobody has contacted me back.

Hi @LaraH, response time for the mods is between a few hours to 48 hrs. I understand your frustration, however, without the correct email address used during activation, the mods need to take a look due to privacy concerns.

Re: Getting frustrated

Anonymous — Sat, 23 Mar 2019 16:35:37 GMT

@LaraH wrote:
My husband is trying to change his phone plan. But when he tries to log in to his account it says it doesn't exist. When he tries to do sign up it says his phone number already exists. I asked this question yesterday and was suggested to contact a moderator. I did this and still nothing. Nobody has contacted me back.

If you're like me, I keep *everything*. Check all your email addresses for any from Public Mobile to make sure the right one is being typed in. Unless the initial email address was typed incorrectly to begin with and you never got an email from them anyway.