topic Re: Phone plan in Get Support

Phone plan

LaraH — Wed, 05 Jan 2022 08:53:31 GMT

My hubby is trying to change his phone plan. But when he tries to log into his account it shows the email doesn't exist. Then he tried to make new account and it says one already exists with his number. So he can't get in to his account to do anything.

Re: Phone plan

Pizzaeh — Sat, 23 Mar 2019 02:13:27 GMT

@LaraH wrote:
My hubby is trying to change his phone plan. But when he tries to log into his account it shows the email doesn't exist. Then he tried to make new account and it says one already exists with his number. So he can't get in to his account to do anything.

@LaraH, please send a private message to the moderators. Click the envelope icon at the top right of your screen. In the Send To field, start typing Moderator_Team. Explain your situation to them and they will be able to help you out. Good luck.

Re: Phone plan

LaraH — Sat, 23 Mar 2019 02:18:50 GMT

Thank you 😁

Re: Phone plan

Anonymous — Sat, 23 Mar 2019 02:19:39 GMT

@LaraH- Is your husband's phone still working? Also, you might want to try to clear your browser's cache, and/or launch your browser in privacy/incognito mode. Might help. Otherwise, do as already suggested and contact moderators.

Re: Phone plan

kselmak — Sat, 23 Mar 2019 02:52:49 GMT

it looks like he's using a wrong email address, does he remember which email did he use to sign up originally?