topic Re: International call to Jamaica in Get Support

International call to Jamaica

Tnels04 — Wed, 05 Jan 2022 08:53:21 GMT

I paid $15 for 400min LD add-on and just tested it but an automated message said "Hi, Public Mobile here. Talk is not included in your current plan. If you'd like this service you can easily change your plan at selfserve.publicmobile.ca and start talking." Which is, very technically speaking, not correct since I do have talk included in my plan. Why isn't it working?

Re: International call to Jamaica

sandpublic — Fri, 22 Mar 2019 23:14:38 GMT

@Tnels04 wrote:
I paid $15 for 400min LD add-on and just tested it but an automated message said "Hi, Public Mobile here. Talk is not included in your current plan. If you'd like this service you can easily change your plan at selfserve.publicmobile.ca and start talking." Which is, very technically speaking, not correct since I do have talk included in my plan. Why isn't it working?

What is your current plan? For the add-on to work your current plan must include talk. If it does then login to your account and make sure the plan that is showing is correct.

If it's not then please send a message to the @CS_Agent by clicking on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: International call to Jamaica

Anonymous — Fri, 22 Mar 2019 23:16:09 GMT

@Tnels04 wrote:
I paid $15 for 400min LD add-on and just tested it but an automated message said "Hi, Public Mobile here. Talk is not included in your current plan. If you'd like this service you can easily change your plan at selfserve.publicmobile.ca and start talking." Which is, very technically speaking, not correct since I do have talk included in my plan. Why isn't it working?

Jamaica is not a part of the international long distance add-on.

Re: International call to Jamaica

Dunkgirl — Fri, 22 Mar 2019 23:19:19 GMT

@Tnels04 No jamacia

China, Italy, Puerto Rico, France, South Korea, Singapore, HK, Germany, Spain, Malaysia, Greece, Mexico, Thailand, Poland, UK, India, Portugal, Venezuela

Re: International call to Jamaica

Tnels04 — Fri, 22 Mar 2019 23:21:03 GMT

What can I do about getting a refund?

Re: International call to Jamaica

Anonymous — Fri, 22 Mar 2019 23:22:59 GMT

@Tnels04 wrote:
What can I do about getting a refund?

The moderators *might* be willing to give you credit on your account but refunds are pretty rare around here.

Re: International call to Jamaica

Tnels04 — Fri, 22 Mar 2019 23:23:04 GMT

I wish PM would've stated that prior to purchase.

Re: International call to Jamaica

Dunkgirl — Fri, 22 Mar 2019 23:24:37 GMT

@Tnels04 wrote:
I wish PM would've stated that prior to purchase.

@Tnels04 send a private message to the public mobile moderator team. Click this to message them.tell them you didnt know you want a refund / credit

Re: International call to Jamaica

Tnels04 — Fri, 22 Mar 2019 23:24:45 GMT

I'm willing to accept credit, How do I go about getting credit?

Re: International call to Jamaica

Dunkgirl — Fri, 22 Mar 2019 23:25:31 GMT

@Tnels04 wrote:
I'm willing to accept credit, How do I go about getting credit?

send a private message to the public mobile moderator team. Click this to message them.

no guarantee, but they are pretty cool about stuff, they want to keep their customers happy

Re: International call to Jamaica

Tnels04 — Fri, 22 Mar 2019 23:30:19 GMT

Thanks

Re: International call to Jamaica

Anonymous — Fri, 22 Mar 2019 23:31:22 GMT

@Tnels04 wrote:
I wish PM would've stated that prior to purchase.

You're right. They should. I thought it might've been in the add-on purchasing screen but it's not. You have to dig around some to find it but if, like you, you just go about buying it then there's no mention.

Re: International call to Jamaica

Tnels04 — Fri, 22 Mar 2019 23:32:00 GMT

Thanks

Re: International call to Jamaica

Tnels04 — Fri, 22 Mar 2019 23:34:56 GMT

Is there a way to suggest it to PM that they should mention it on the page that international calls are for certain countries.

Re: International call to Jamaica

Anonymous — Fri, 22 Mar 2019 23:38:41 GMT

@Tnels04 wrote:
Is there a way to suggest it to PM that they should mention it on the page that international calls are for certain countries.

Sure. @Alan_K , @CS_Agent. But niceties move at a glacial pace around here. They jump when something really bad happens like this week. But for little corrections/clarifications/fixes...not so much.

They just need to add the blurb on that purchasing page. Easy. We'll see. Of course who reads that stuff but at least it can be said...read that stuff.

Re: International call to Jamaica

Tnels04 — Fri, 22 Mar 2019 23:39:18 GMT

Hi there,

Is there a way to suggest it to PM that they should mention it on the page that international calls are for certain countries?

Re: International call to Jamaica

Tnels04 — Fri, 22 Mar 2019 23:42:05 GMT

What happened this week?

Re: International call to Jamaica

Anonymous — Fri, 22 Mar 2019 23:45:12 GMT

@Tnels04 wrote:
What happened this week?

What have been called Legacy customers have had a really bad week with outages and suspensions through no fault of their own. These are customers that have been here since before 2015.

Re: International call to Jamaica

Tnels04 — Fri, 22 Mar 2019 23:53:54 GMT

Oh WOW! Not good. Thanks the responses greatly appreciated.

Re: International call to Jamaica

srlawren — Fri, 22 Mar 2019 23:59:13 GMT

@sandpublic wrote:
What is your current plan? For the add-on to work your current plan must include talk. If it does then login to your account and make sure the plan that is showing is correct.

@sandpublic FYI: while it's also true that you need talk in your plan, whenever you see a specific country mentioned, the most likely explanation (unless you know it's one of the included countries already) is that it's not one of the 18 countries included in the 400 min add on. You can always bookmark the list and check it if you're not sure: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Calling-an-international-phone-number/m-p/70/highlight/true#M7