topic Re: Invalid SIM in Get Support

Invalid SIM

obishawnkenobi — Wed, 05 Jan 2022 08:53:10 GMT

I just purchased a Public Mobile SIM and I tried to activate it today. I made a mistake in the payment section and it flagged as an error and I had to start again. Now whenever I try to enter the SIM card #, it says, "Invalid SIM".

Here are things I've already tried:

- Using incognito mode

- Clearing the cache

- Using another computer

- Waiting 50 minutes and then trying again

- Putting the SIM in my phone (no service)

- Logging in (forgot my password said "Unable to verify email address")

Any advice?

Re: Invalid SIM

sandpublic — Fri, 22 Mar 2019 20:22:49 GMT

@obishawnkenobi wrote:
I just purchased a Public Mobile SIM and I tried to activate it today. I made a mistake in the payment section and it flagged as an error and I had to start again. Now whenever I try to enter the SIM card #, it says, "Invalid SIM".

Here are things I've already tried:

- Using incognito mode
- Clearing the cache
- Using another computer
- Waiting 50 minutes and then trying again
- Putting the SIM in my phone (no service)
- Logging in (forgot my password said "Unable to verify email address")

Any advice?

Sound like you activation is half done. Your best bet at this point is to

send a message to the @CS_Agent by clicking on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: Invalid SIM

obishawnkenobi — Fri, 22 Mar 2019 20:26:24 GMT

Thanks! I sent them a message. How quickly do they reply usually?

Re: Invalid SIM

sandpublic — Fri, 22 Mar 2019 20:43:51 GMT

@obishawnkenobi wrote:
Thanks! I sent them a message. How quickly do they reply usually?

From 10 minutes to 48 hours. Today seems like a very busy day for them because of the legacy customer transition problems so you need to be patient.