topic Cannot make or receive calls and texts in Get Support

Cannot make or receive calls and texts

Esau — Wed, 05 Jan 2022 08:53:04 GMT

I reactivated my plan and paid the bill. My account is showing active status with my plan which includes unlimited text and province wide calling. However, my texts won't send and I can't receive. When I try to make a local call it says I need an add on to make the call. Any ideas?

Re: Cannot make or receive calls and texts

sandpublic — Fri, 22 Mar 2019 20:06:20 GMT

@Esau wrote:
I reactivated my plan and paid the bill. My account is showing active status with my plan which includes unlimited text and province wide calling. However, my texts won't send and I can't receive. When I try to make a local call it says I need an add on to make the call. Any ideas?

Might want to try the Lost/Found trick to see if it resets itself. Just login into your account select the Lost/Found card option wait a couple of minutes then set it back to found restart your phone and see if it works. If not,

Please send a message to the @CS_Agent by clicking on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: Cannot make or receive calls and texts

Jackhyf63 — Fri, 22 Mar 2019 22:26:18 GMT

@Esau Try to resetting the network connection or restarting the device may help to re-establish connection. If you have access to another phone, try your sim card in that device.