topic Re: Plan help in Get Support

Plan help

zakrestivo — Wed, 05 Jan 2022 08:52:59 GMT

Hey guys I'm having an issue my account balance is 58 dollers as I topped it up with a voucher sure enough it says amount due 0

Then underneath it says plan expired

How do I use my funds money to top up my accout? ? Id really appreciate the help

Plan help

zakrestivo — Sun, 07 Jan 2018 19:45:39 GMT

Hey guys I'm having an issue my account balance is 58 dollers as I topped it up with a voucher sure enough it says amount due 0

Then underneath it says plan expired

How do I use my funds money to top up my accout? ? Id really appreciate the help

Re: Plan help

zakrestivo — Sun, 07 Jan 2018 19:47:12 GMT

My plan won't work and I havery 58 dollers in my account and my plan is 52 dollers

Re: Plan help

wetcoaster — Sun, 07 Jan 2018 19:49:18 GMT

We need a bit more information...

Is today your renewal date?

Was your plan in suspended mode?

If you choose to post a screen shot make sure to black out any personal information.

Re: Plan help

KMG — Sun, 07 Jan 2018 20:24:38 GMT

It sounds like you need to contact the Moderator team for assistance.

Re: Plan help

will13am — Sun, 07 Jan 2018 20:37:54 GMT

If today is payment day and there are issues with applying the funds available to make a payment, please contact the moderator team for assistance. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Plan help

Mana — Sun, 07 Jan 2018 21:18:00 GMT

@zakrestivo if today is your plan renewal date but if your service is all working well then please wait till tomorrow and check again to see if the problem fix itself.

If you don't have service then please send a private message to @CS_Agent.

In your message to the mods please include:

- explaination of your issue

- your account number

- your phone number.

The mods will be able to help you out.

Re: Plan help

zakrestivo — Sun, 07 Jan 2018 23:42:58 GMT

My renewal date was a few days ago the account says if it's not paid by jan 31st It gets suspendd I added the funds yesterday and it says ammount due is 0 dollars I'll post a screeny

Re: Plan help

zakrestivo — Sun, 07 Jan 2018 23:45:01 GMT

Re: Plan help

rohith_reddi — Sun, 07 Jan 2018 23:49:39 GMT

Try using credit Card use the balance later

Re: Plan help

Mana — Mon, 08 Jan 2018 00:01:50 GMT

If you have service then please don't worry about it too much and if you haven't already then please send a private message to @CS_Agent

In your message to the mods please include:

- explaination of your issue
- your account number
- your phone number.

The mods will be able to help you out.

Re: Plan help

zakrestivo — Mon, 08 Jan 2018 00:53:35 GMT

Don't have one

Re: Plan help

Rabbi — Mon, 08 Jan 2018 13:24:34 GMT

how @zakrestivo please block your email addrees, i think its privet info

Re: Plan help

ASharpTM — Mon, 08 Jan 2018 06:29:00 GMT

@Rabbi I imagine that if you're going to warn someone about this then you shouldn't embed the problematic image directly into your own reply...

Re: Plan help

Rabbi — Mon, 08 Jan 2018 13:25:52 GMT

hi @ASharpTM

you are right

i just delete it