topic Re: Account suspended again in Get Support

Account suspended again

Candy56 — Wed, 05 Jan 2022 08:52:53 GMT

I bought a voucher on the day it was due about 1wk ago. Loaded it and the phone started working again. Now its suspended again telling me I have to pay again. What is going on?

Re: Account suspended again

NDesai — Fri, 22 Mar 2019 16:51:17 GMT

@Candy56 It shouldn't be suspended if you paid for it. Send a private message to the Moderator_Team and they will look into this.

Re: Account suspended again

sandpublic — Fri, 22 Mar 2019 16:59:06 GMT

@Candy56 wrote:
I bought a voucher on the day it was due about 1wk ago. Loaded it and the phone started working again. Now its suspended again telling me I have to pay again. What is going on?

If you had a legacy plan there seems to be an issue with plans not changing, you should contact a moderator, you can send them a private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: It appears that this problem is being reported by many customers so it might take longer than usual for a moderator to get back to you. Please be patient.

Re: Account suspended again

LovesToPM — Fri, 22 Mar 2019 17:01:19 GMT

@Candy56 wrote:
I bought a voucher on the day it was due about 1wk ago. Loaded it and the phone started working again. Now its suspended again telling me I have to pay again. What is going on?

The problem could be related to the legacy plan issue others are having today.

Re: Account suspended again

Candy56 — Fri, 22 Mar 2019 17:06:40 GMT

I've already sent them a message. It was paid the day the account was due which was last week. Very frustrating